Service Request Ticket - # 58771

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 20, 2015 10:18 AM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Scanner Edit WOU # 20121128[Edit Inv] (opens in a new window) Bldg/Room HL
Service Tag Description BookEye 4 KIC Color System with custom cabinet:
Serial No. 001999AB6FC9 Location BookEye scanning station - 1st Floor-Copy Rm
TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Nov 20, 2015 10:46 AM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Nov 20, 2015 10:46 AM 
Looked at the machine and talked with Janeanne 
at the info desk -- I wasn't able to adjust any 
of the more important settings.
They have had similar problems and have had to 
call kic, so this is what they are going to do.
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Ruby Tidwell Nov 20, 2015 10:45 AM 
Task reassigned to Ruby Tidwell.
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Katie Halvorson Nov 20, 2015 10:18 AM 
The kic scanner is not focusing and can't complete
jobs.  They have tried restarting the machine and
same issue.

It is in library by the info desk.
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