Service Request Ticket

Service Request Information

CONTACT	Name	Carano, Andrea	Date	Nov 20, 2015 01:20 PM
	Department	Education & Leadership	Phone	88675
	Location		Email	caranoa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110902 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2C515V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446
	Wired NIC	18:03:73:25:41:C4

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Nov 20, 2015 03:32 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shandelle Plasker	Nov 20, 2015 03:32 PM	Her I drive is now mapping	Add Attachment
Kevin Thibeault	Nov 20, 2015 03:08 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Jonathan Yoshikawa	Nov 20, 2015 02:36 PM	machine readded	Add Attachment
Megan Thibeault	Nov 20, 2015 01:58 PM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Megan Thibeault	Nov 20, 2015 01:58 PM	re add the machine to the domain	Add Attachment
Kevin Thibeault	Nov 20, 2015 01:44 PM	Called and left VM asking for computer name	Add Attachment
Megan Thibeault	Nov 20, 2015 01:34 PM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Nov 20, 2015 01:34 PM	I tried searching for this machine in AD. Can't find the machine name, please find out the machine name	Add Attachment
Kevin Thibeault	Nov 20, 2015 01:21 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Kevin Thibeault	Nov 20, 2015 01:20 PM	She called in stating that she used to have the "I" drive on her computer but something happened and how it is not directly mapped to her computer anymore. She would like someone to stop by today before 3 if possible, and would like a phone call before someone stops by to make sure she is free.	Add Attachment