Service Request Ticket - # 58778

Service Request Ticket - # 58778

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Service Request Information

CONTACT	Name	Clark, Susan	Date	Nov 20, 2015 02:36 PM
	Department	The Research Institute	Phone	89270
	Location		Email	clarks@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

peripheral	Edit WOU #	20150166 (opens in a new window)	Bldg/Room	TODD 242
	Service Tag		Description	Dell E-Port PlusII Replicator & 130W power adapter
	Serial No.	n/a	Location	Susan Clark, Lead Project Specialist, EdTech Integ

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Tracking

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Nov 30, 2015 01:49 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Nov 30, 2015 01:49 PM	The computer was running very slow. I did some virus scan on the system but I didn't solve the problem. I re-image the machine and loaded the special software it had on it previously. I return the machine to the user.	Add Attachment
Kevin Thibeault	Nov 30, 2015 11:45 AM	She called back asking for Dyl to come back over at 12:30 today	Add Attachment
Katie Halvorson	Nov 30, 2015 08:13 AM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Katie Halvorson	Nov 30, 2015 08:13 AM	She called and wanted an update on this ticket. Please call her and let her know what is going with the computer.	Add Attachment
Dyl Karbia	Nov 24, 2015 01:18 PM	I brought the machine over for re-imaging.	Add Attachment
Kevin Thibeault	Nov 23, 2015 01:45 PM	Susan called and asked that someone come by first thing tomorrow morning and pick up her laptop to finish with her laptop.	Add Attachment
Dyl Karbia	Nov 23, 2015 09:55 AM	Task reassigned to Dyl Karbia.	Add Attachment
Katie Halvorson	Nov 23, 2015 08:17 AM	She called and said if someone can come in ASAP but she will be in all day.	Add Attachment
Babatunde Idahor	Nov 20, 2015 05:09 PM	Special software - Camtasia and Adobe CC. Check inventory for other special software if any.	Add Attachment
Babatunde Idahor	Nov 20, 2015 05:08 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Babatunde Idahor	Nov 20, 2015 05:08 PM	Her machines needs to be re-imaged asap.I tried the malware-remover/ccleaner tool- it was unresponsive.Also, Sophos wasn't working properly. This task would have to be handled first thing on Monday.	Add Attachment
Kevin Thibeault	Nov 20, 2015 02:36 PM	She called in stating that her computer had been running really slow lately and when she tries to open documents she gets the error that "computer is not responding". She will be in her office until 5 today.	Add Attachment