Service Request Ticket - # 58783

Service Request Information

CONTACT Name Hamlin, Bill   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 23, 2015 10:44 AM
Department College of Education Phone 88471
Location Email hamlinw@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20131019[Edit Inv] (opens in a new window) Bldg/Room WUC
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. the iMacD25MR20YF8J7 Location Student worker #1

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.9 (Mavericks) Software MS Office 2011 Std for MAC from P0094155; Adobe CC* NAMED user SEPT2017

Wired NIC 68:5B:35:D4:23:6D


Wireless NIC 88:63:DF:8C:0D:91


Bluetooth NIC 88:63:DF:8C:0D:92

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Dyl Karbia Nov 23, 2015 11:04 AM 
Task reassigned to Self Resolved.
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Dyl Karbia Nov 23, 2015 11:04 AM 
Task reassigned to Self Resolved.
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Dyl Karbia Nov 23, 2015 11:04 AM 
I spoke with Bill and he informed me that after
restarting the machine it work just fine.
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Katie Halvorson Nov 23, 2015 10:44 AM 
He came in this morning and tried logging in and
froze and then he restarted and now it won't fully
boot up to the log in page.  It just gets stuck
halfway through the process.

He is around today till 2 today.
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