Service Request Ticket

Service Request Information

CONTACT	Name	Brown, Dawn	Date	Nov 23, 2015 02:09 PM
	Department	Business Services	Phone	88171
	Location		Email	brownd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20120861 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 3250 D Mono Laser Printer
	Serial No.	MXV107150	Location	PDR
	Model	P3250/D	Hostname
	Notes	duplex, 30ppm, USB 2.0 with cable, 1200 dpi image, 250 sheet paper capacity PRINT MAINT: Xerox 3250 Transfer Roller, VISA2015005432, JUNE2016	Ink/Toner Refill

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Dec 02, 2015 12:40 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Dec 02, 2015 12:40 PM	Dawn called and said that the printer is fine now and she does not want to order this part anymore. I had Joanie cancel the purchase request	Add Attachment
Shandelle Plasker	Nov 30, 2015 02:17 PM	Transfer Roller has been ordered. Order Number:8855	Add Attachment
Babatunde Idahor	Nov 24, 2015 03:44 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Babatunde Idahor	Nov 24, 2015 03:44 PM	Did a test by swapping the cartridge with a new one - everything worked fine.So, the problem is from the transfer-roller. We need to get it replaced for the printer(Xerox Phaser 3250).	Add Attachment
Babatunde Idahor	Nov 24, 2015 03:03 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Megan Thibeault	Nov 23, 2015 02:16 PM	new transfer roller?	Add Attachment
Kevin Thibeault	Nov 23, 2015 02:09 PM	**This is an email** Hello, Do you have suggestions as to why my Xerox Phaser 3250 WOU#20120861 is printing unwanted lines on the paper? This has been happening since I changed the toner.	Add Attachment