Service Request Ticket

Service Request Information

CONTACT	Name	Izsak, Christopher	Date	Nov 23, 2015 04:02 PM
	Department	Center for Academic Innovation	Phone
	Location		Email	izsakc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110871 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2G765V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446; *TRANSFERED FROM W#20081164 APRIL2013* Viso Std 2007(installed as Visio2003 std) from P0062312 transfered from W#20070855 12-2009, Adobe Acrobat Pro 10 for WIN from P0081504, FileMaker Pro 11 from P0082550; TRANSFER Acrobat Pro 10 above to Dan Clark W#20101159 NOV2013(SR52251)
	Wired NIC	18:03:73:26:2F:C8

TECHS	Submitted by	Jessie Bergantinos	Contact	jbergantinos10@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Nov 24, 2015 01:00 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Nov 24, 2015 01:00 PM	Check the problem with the computer not connecting to the network printer. I realize the problem was corrupt drivers. Uninstalling and re-installing the printer driver solve the problem.	Add Attachment
Dyl Karbia	Nov 24, 2015 12:35 PM	Task reassigned to Dyl Karbia.	Add Attachment
Ruby Tidwell	Nov 23, 2015 04:46 PM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Nov 23, 2015 04:45 PM	The problem is with the machine, not with the printer. He can print from a different machine. Tried restarting print spooler with no success	Add Attachment
Megan Thibeault	Nov 23, 2015 04:11 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Jessie Bergantinos	Nov 23, 2015 04:06 PM	Contact changed from Student Student to Christopher Izsak.	Add Attachment
Jessie Bergantinos	Nov 23, 2015 04:06 PM	Task reassigned to Megan Eichler.	Add Attachment
Jessie Bergantinos	Nov 23, 2015 04:06 PM	Printer names: DEP CTL	Add Attachment
Jessie Bergantinos	Nov 23, 2015 04:03 PM	Contact Info: ITC 205 in the Center of Academic Innovation	Add Attachment Public
Jessie Bergantinos	Nov 23, 2015 04:02 PM	Printer will not connect to the computer. Error message says "Local print spooler not connected."	Add Attachment