Service Request Ticket

Service Request Information

CONTACT	Name	Tighe, Scott	Date	Nov 24, 2015 02:23 PM
	Department	Criminal Justice	Phone	14003
	Location		Email	tighes@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20121236 (opens in a new window)	Bldg/Room	MA 206
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25KV2VSDNML	Location	Scott Tighe, TT Assoc Professor
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	Unknown	Software	MS Office 2011 Std for MAC from P0090649
	Wired NIC	10:DD:B1:CF:C5:A7
	Wireless NIC	EC:35:86:4E:E1:A2
	Bluetooth NIC	EC:35:86:4E:E1:A3

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Katie Halvorson	Nov 24, 2015 02:30 PM	Task reassigned to Self Resolved.	Add Attachment
Katie Halvorson	Nov 24, 2015 02:30 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katie Halvorson	Nov 24, 2015 02:30 PM	Carla called and said they got it figured out.	Add Attachment
Ruby Tidwell	Nov 24, 2015 02:29 PM	Running over there now	Add Attachment
Katie Halvorson	Nov 24, 2015 02:28 PM	He gets to the log in page, but won't accept his username and password. No error comes up.	Add Attachment
Katie Halvorson	Nov 24, 2015 02:23 PM	Computer won't turn back on. He has restarted multiple times and it won't let him in.	Add Attachment