Service Request Ticket

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Service Request Information

CONTACT	Name	Campbell, Darla	Date	Nov 25, 2015 09:16 AM
	Department	College of Education	Phone	88788
	Location		Email	campbelld@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110943 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	25605V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446; TRANSFERRED TO W#20080823 APRIL2014- Filemaker Pro 12 Upgrade License from P0085642
	Wired NIC	18:03:73:23:88:4A

TECHS	Submitted by	Jessie Bergantinos	Contact	jbergantinos10@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Tracking

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Mar 30, 2016 03:19 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Mar 30, 2016 03:19 PM	I was able to get hold of Darla and installed File Maker Pro on the graduate assistance machine.	Add Attachment
Dyl Karbia	Mar 29, 2016 09:43 AM	Task reassigned to Dyl Karbia.	Add Attachment
Ruby Tidwell	Mar 29, 2016 09:13 AM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Mar 29, 2016 08:21 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Dyl Karbia	Mar 29, 2016 08:07 AM	Task reassigned to Dyl Karbia.	Add Attachment
Babatunde Idahor	Mar 21, 2016 11:45 AM	Task reassigned to UCS Tech.	Add Attachment
Dave McEvilly	Mar 14, 2016 11:16 AM	Task reassigned to Babatunde Idahor.	Add Attachment
Megan Thibeault	Jan 07, 2016 08:21 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Megan Thibeault	Jan 07, 2016 08:21 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Megan Thibeault	Jan 07, 2016 08:21 AM	Any update on this?	Add Attachment
Babatunde Idahor	Dec 14, 2015 10:16 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Babatunde Idahor	Dec 14, 2015 10:10 AM	Task reassigned to UCS Tech.	Add Attachment
Babatunde Idahor	Dec 11, 2015 03:21 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Babatunde Idahor	Dec 11, 2015 02:32 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Babatunde Idahor	Dec 11, 2015 02:32 PM	Dave will work the server side next week.	Add Attachment
Babatunde Idahor	Dec 03, 2015 02:53 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Babatunde Idahor	Dec 03, 2015 02:53 PM	This task is on hold till the licenses are available. Working with Dave to expedite deployment.	Add Attachment
Babatunde Idahor	Dec 03, 2015 02:12 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Ranjit Kayastha	Dec 02, 2015 11:43 AM	Left VM asking for availability.	Add Attachment
Babatunde Idahor	Nov 30, 2015 03:23 PM	Task reassigned to UCS Tech.	Add Attachment
Babatunde Idahor	Nov 30, 2015 02:39 PM	Darla would get in touch with GA student to schedule a new time.	Add Attachment
Dyl Karbia	Nov 30, 2015 01:51 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Dyl Karbia	Nov 25, 2015 09:20 AM	Task reassigned to Dyl Karbia.	Add Attachment
Jessie Bergantinos	Nov 25, 2015 09:16 AM	**This is an email** Good Morning~ Could we please have Filemaker Pro 13 installed on the Graduate Assistant's computer, 20110943, located in Ed #101. Thank you, Darla	Add Attachment