Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Nov 25, 2015 10:18 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140216 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	5ZJXS12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	5ZJXS12	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0095171 StarBoard v9.5 TurningPointInstall v5.3.1
	Wired NIC	34:17:EB:BB:91:76

TECHS	Submitted by	Jessie Bergantinos	Contact	jbergantinos10@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Nov 25, 2015 01:55 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Nov 25, 2015 01:54 PM	Megan checked and it wasn't in AD - that should solve the update issue.	Add Attachment
Ruby Tidwell	Nov 25, 2015 01:37 PM	Everything looked okay - logged in to an existing account under thirty seconds, and logged into an account for the first time in 2.5 minutes. Only weird thing was that I couldn't check for updates -- kept encountering an "unknown error" even after restart. All seems functional though.	Add Attachment
Ruby Tidwell	Nov 25, 2015 01:12 PM	Worked pretty quickly for me to log on with my own account. Running some tests now	Add Attachment
Ruby Tidwell	Nov 25, 2015 01:05 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Ruby Tidwell	Nov 25, 2015 10:24 AM	Room is open today from 1-2	Add Attachment
Jessie Bergantinos	Nov 25, 2015 10:18 AM	**This is an email** The instructor console in HSS 107 has an extremely slow login and when I asked the faculty member who was about to use the room if they noticed this as well, they reported that "the computer normally takes 5-10 minutes to log on." I would think this would be some sort of networking or processing issue involving the computer taking a long time to pull an account from the server, but more testing would need to be done to confirm this.	Add Attachment