Service Request Ticket - # 58803

Service Request Information

CONTACT Name Rockwell-Kincanon, Janeanne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 25, 2015 11:15 AM
Department Library & Media Services Phone 89493
Location Email kincanonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Thin Client Edit WOU # 20100879[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Wyse P20 Thin Client (64F/1GR XDR US) #909101-01L
Serial No. S200RK105149 Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:80:64:88:A8:D9

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Jan 08, 2016 08:36 AM 
Status changed from (1) Pending to (5) Completed
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John Rushing Jan 08, 2016 08:36 AM 
Dyl went down and was able to find some settings 
that were off on the monitor.  It is back up and 
running now with the correct resolution.
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John Rushing Jan 06, 2016 08:22 AM 
I brought back the thin client and reset it 
setting and applied the profile back to it.  It 
was working here in the office, but when I placed 
it back in the library it was continuing to have 
the same issue.  I tested with different monitors 
and found out the problem is with this monitor.
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Shandelle Plasker Nov 30, 2015 04:27 PM 
Task reassigned to John Rushing.
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Shandelle Plasker Nov 30, 2015 04:27 PM 
John can you please take a look at this. You can
not change the settings on the computer itself
(Its a Wyse Client) nor through the screen
options. Not sure how we can get the resolution to
normal.
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Shandelle Plasker Nov 25, 2015 11:15 AM 
The screen resolution is really large on the 
computer. Need to go change the settings on it.
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