Service Request Ticket

Service Request Information

CONTACT	Name	Carlson, Jan	Date	Nov 25, 2015 12:41 PM
	Department	Advancement & Foundation	Phone	88725
	Location		Email	carlsonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20100809 (opens in a new window)	Bldg/Room	COT 203
	Service Tag		Description	Xerox ColorQube 8570/DN Color Printer
	Serial No.	XFN035150	Location	student worker
	Model	8570/DN	Hostname	donald.wou.edu
	Notes	Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing	Ink/Toner Refill
	Wired NIC	00:00:AA:D7:F8:12

TECHS	Submitted by	John Rushing	Contact	rushingj@wou.edu	89242
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Nov 25, 2015 01:10 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Nov 25, 2015 01:10 PM	Restarted printer and it accepted one ink stick; tried the others repeatedly and they were eventually accepted too. This might be a recurring problem though -- it works if you keep trying, but doesn't actually solve the problem long term. I'll look into this some more.	Add Attachment
John Rushing	Nov 25, 2015 12:41 PM	The Printer is not accepting new ink. When adding the ink it give and unidentified cartridge message.	Add Attachment