Service Request Ticket - # 58809

Service Request Ticket - # 58809

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Service Request Information

CONTACT	Name	Wolfe, Gail	Date	Nov 25, 2015 01:55 PM
	Department	Financial Aid	Phone	88682
	Location		Email	wolfeg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20100429 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 3300MFP Mono Laser Printer #3300MFP/X
	Serial No.	NRB075732	Location	PDR
	Model	3300MFP/X	Hostname
	Notes	up to 30ppm; Network connectivity; Max paper size8.5x14in; 2 sided output std; Automatic document feeder; Std paper capacity300sheets; 600x600 dpi(up to1200x1200 enhanced image quality); Walkup fax(33.6 Kbps)&PC& LAN fax(send only);Maximum duty cycle25,000 pagespermonth; Minimum dimensionsw18.3xd17.1xh18 in. PRINTER MAINT: 300MFPfuserunit VISA2013003704 SR51452 SEPT2013; Phaser3300Fuser120V VISA2015004918 SR58809 DEC2015, Samsung ADF Pickup/FeedRollerAssemblyJC97-01962A VISA2015005039 SR59099 JAN2016	Ink/Toner Refill
	Wired NIC	00:00:AA:C0:EE:A2

TECHS	Submitted by	Jessie Bergantinos	Contact	jbergantinos10@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Jan 13, 2016 10:33 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Jan 13, 2016 10:33 AM	Installed All parts. While I was down there they also asked me to install a new toner cartridge in the front desk printer W#20100429	Add Attachment
Shandelle Plasker	Dec 14, 2015 02:03 PM	Put a new Fuser in 20100429 (Front Desk) Waiting on ordered parts for 20100433 and 20100430.	Add Attachment
Ruby Tidwell	Dec 09, 2015 04:20 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Shandelle Plasker	Dec 09, 2015 03:54 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Jonathan Yoshikawa	Dec 09, 2015 01:09 PM	20100429[Edit Inv] - Financial Aid Office front desk - Valerie - AD310 (overheat problem) 20100433[Edit Inv] - Gail - AD308E - loud noise when printing 20100430[Edit Inv] - DeAnn - AD308B - loud noise when printing	Add Attachment
Shandelle Plasker	Dec 02, 2015 12:37 PM	Fuser has been submitted to be ordered in purchase request	Add Attachment
Megan Thibeault	Dec 02, 2015 12:03 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Jonathan Yoshikawa	Dec 02, 2015 11:51 AM	Task reassigned to UCS Tech.	Add Attachment
Jonathan Yoshikawa	Dec 02, 2015 11:51 AM	xx433: swapped fuser. squeaky noise eliminated xx430: can order new fuser? xx429: overheat. professional help 2003 HP laserjet 9000 (in 308 next door to xx433) Maintenece Kit: HP C9152A 110 V: HP C9153A 220V: order kit	Add Attachment
Jonathan Yoshikawa	Dec 01, 2015 01:19 PM	xx429: valerie said it overheats, she turns it off an on when it does that. might need professional help. xx433: fuser xx430: fuser and fan	Add Attachment
Shandelle Plasker	Dec 01, 2015 01:07 PM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Shandelle Plasker	Dec 01, 2015 10:43 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Jessie Bergantinos	Nov 25, 2015 05:01 PM	**This is an email** Here are the 3 with the problems: 20100429 - Financial Aid Office front desk - Valerie - AD310 (overheat problem) 20100433 - Gail - AD308E - loud noise when printing 20100430 - DeAnn - AD308B - loud noise when printing	Add Attachment
Jessie Bergantinos	Nov 25, 2015 01:55 PM	The printer copier at the front desk keeps flashing the message about overheating so it has to be turned off and back on to get it to work. My printer and DeAnn's printer make very loud noises when printing so probably need to be cleaned. I wonder if we should have all our printers serviced.	Add Attachment