Service Request Ticket

Service Request Information

CONTACT	Name	Boderman, Don	Date	Nov 30, 2015 08:55 AM
	Department	Student Enrichment Program	Phone	88656
	Location		Email	boderman@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110678 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	1Y79NS1	Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	1Y79NS1	Location	PDR 2023 Giveaway
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office 2010 Pro Plus from P0084903 installed as Office 2007
	Wired NIC	18:03:73:17:91:D2

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	bidahor13@wou.edu	88925

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Dec 02, 2015 02:02 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	Dec 02, 2015 02:02 PM	Malware removed.Computer is fine now.	Add Attachment
Babatunde Idahor	Nov 30, 2015 04:45 PM	Running new windows update on the machine. Also, running malware updates as well.	Add Attachment
Babatunde Idahor	Nov 30, 2015 03:58 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Babatunde Idahor	Nov 30, 2015 03:26 PM	Task reassigned to UCS Tech.	Add Attachment
Babatunde Idahor	Nov 30, 2015 03:23 PM	Don wasn't at his office when I went over today. I just sent him an e-mail requesting for a scheduled date and time for us to come over to his office.	Add Attachment
Babatunde Idahor	Nov 30, 2015 02:49 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Katie Halvorson	Nov 30, 2015 08:55 AM	Computer is saying there is a virus. It might be an ad but he wants someone to make sure there is no virus on his computer. He is going to run the Sophos for the time being.	Add Attachment