Service Request Ticket - # 58825

Service Request Information

CONTACT Name Ketcham, Patricia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 01, 2015 09:54 AM
Department The Research Institute Phone 89265
Location Email ketchamp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140358[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT002AG
Serial No. C1MP305ADV30 Location PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.14 (Mojave) Software MS Office 2011 Std for MAC from P0096004, SPSS Statistics Premium Faculty Pack from P0102741 til NOV-30-2017(Statistics24 in NOV2016) see T:\Spss\SPSS2x_TRI TERM licensesStatisticsPremFacPack

Wired NIC AC:87:A3:23:65:20


Wireless NIC 24:A0:74:EA:D3:8A


Bluetooth NIC 24:A0:74:EA:D3:8B

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Dec 03, 2015 01:47 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Ranjit Kayastha Dec 03, 2015 01:47 PM 
Done!
 Add Attachment
Megan Thibeault Dec 03, 2015 01:26 PM 
Task reassigned to Ranjit Kayastha.
 Add Attachment
Megan Thibeault Dec 03, 2015 01:26 PM 
around all afternoon
 Add Attachment
Babatunde Idahor Dec 02, 2015 04:45 PM 
Task reassigned to UCS Tech.
 Add Attachment
Babatunde Idahor Dec 02, 2015 04:45 PM 
Patricia is unavailable today.Based on the 
schedule posted on the door - its say she out-of- 
office till 3pm on Thursday and from 8-11am on 
Friday..
 Add Attachment
Babatunde Idahor Dec 02, 2015 04:02 PM 
Task reassigned to Babatunde Idahor.
 Add Attachment
Ranjit Kayastha Dec 02, 2015 10:23 AM 
Left VM asking for availability.
 Add Attachment
Ranjit Kayastha Dec 01, 2015 05:01 PM 
Task reassigned to UCS Tech.
 Add Attachment
Ranjit Kayastha Dec 01, 2015 05:01 PM 
She wasn't in the office all day whenever I went
there.
 Add Attachment
Ranjit Kayastha Dec 01, 2015 10:15 AM 
Task reassigned to Ranjit Kayastha.
 Add Attachment
Tricia Flaherty Dec 01, 2015 09:54 AM 
Needs new Authcode for her term license which
expires today.  Only Statistics Premium is
available for MAC
not sure which versions she is currently running
so please make note in software list.  
if she is missing any pieces or wants newer
version the latest ones are at T:\Spss\SPSS2x_TRI
TERM licensesStatisticsPremFacPack\SPSSPremFACPackv23
license auth codes can be found in
serialandpurchaseinfo text file at
T:\Spss\SPSS2x_TRI TERM
licensesStatisticsPremFacPack  or in excel file at
T:\Spss\SPSS2x_TRI TERM licensesStatisticsPremFacPack
 Add Attachment