Service Request Ticket

Service Request Information

CONTACT	Name	DelloStritto, Mary Ellen	Date	Dec 01, 2015 10:00 AM
	Department	Behavioral Sciences Division	Phone	89657
	Location		Email	dellostm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120728 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 15inch w/ Retina, 2.4GHz Quad i7
	Serial No.	C02KH38SFFT0	Location	PDR
	CPU	Intel Core i7(2.4GHz quad, 6MB L3 cache)
	OS	MAC OS X 10.14 (Mojave)	Software	MS Office for MAC 2011 from P0089412,SPSS Statistics Premium Faculty Pack from P0102741 til NOV-30-2017(Statistics24 in NOV2016) see T:\Spss\SPSS2x_TRI TERM licensesStatisticsPremFacPack
	Wireless NIC	28:CF:E9:19:38:DD
	Bluetooth NIC	28:CF:E9:19:38:DE

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Dec 01, 2015 01:50 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Dec 01, 2015 01:50 PM	Installed the newer version v23. Done!	Add Attachment
Ranjit Kayastha	Dec 01, 2015 10:18 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Tricia Flaherty	Dec 01, 2015 10:00 AM	Needs new Authcode for her term license which expires today. Only Statistics Premium is available for MAC not sure which versions she is currently running so please make note in software list. if she is missing any pieces or wants newer version the latest ones are at T:\Spss\SPSS2x_TRI TERM licensesStatisticsPremFacPack\SPSSPremFACPackv23 license auth codes can be found in serialandpurchaseinfo text file at T:\Spss\SPSS2x_TRI TERM licensesStatisticsPremFacPack or in excel file at T:\Spss\SPSS2x_TRI TERM licensesStatisticsPremFacPack	Add Attachment