Service Request Ticket

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Service Request Information

CONTACT	Name	Blatner, Chelsee	Date	Dec 01, 2015 01:13 PM
	Department	Student Engagement	Phone	88647
	Location		Email	blatnerc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150217 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6440 Intel i7-4610M (3.0GHz, 4M)
	Serial No.	C1WP662	Location	PDR
	CPU	Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Desktop Education-(EES) OFFICE for WIN xxxx2015004715
	Wired NIC	F8:CA:B8:12:39:55
	Wireless NIC	80:00:0B:D0:78:75
	Bluetooth NIC	80:00:0B:D0:78:79

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Tracking

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Jan 05, 2016 02:25 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Ranjit Kayastha	Jan 05, 2016 02:25 PM	Done!	Add Attachment
Ruby Tidwell	Jan 05, 2016 01:47 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ruby Tidwell	Jan 05, 2016 01:30 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Ruby Tidwell	Jan 05, 2016 01:29 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Megan Thibeault	Jan 05, 2016 11:42 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Megan Thibeault	Jan 05, 2016 11:42 AM	Can you deliver this today at 2pm?	Add Attachment
Babatunde Idahor	Jan 04, 2016 01:17 PM	Task reassigned to UCS Tech.	Add Attachment
Babatunde Idahor	Jan 04, 2016 12:50 PM	Scheduled for 1/5/2016 to be delivered @2pm	Add Attachment
Babatunde Idahor	Dec 28, 2015 12:28 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Babatunde Idahor	Dec 28, 2015 12:27 PM	Task reassigned to UCS Tech.	Add Attachment
Babatunde Idahor	Dec 28, 2015 12:27 PM	Chelsee Returns Jan 4, 2016.	Add Attachment
Babatunde Idahor	Dec 18, 2015 04:51 PM	Priority changed from (3) Priority to (4) Moderate Priority.	Add Attachment
Babatunde Idahor	Dec 18, 2015 04:50 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Babatunde Idahor	Dec 18, 2015 04:50 PM	Task reassigned to UCS Tech.	Add Attachment
Babatunde Idahor	Dec 18, 2015 04:50 PM	Status changed from (2) Scheduled to (6) Ready to Deliver	Add Attachment
Babatunde Idahor	Dec 18, 2015 04:50 PM	Machine added to AD already - by John R.	Add Attachment
Babatunde Idahor	Dec 18, 2015 04:47 PM	Ready for delivery.	Add Attachment
Babatunde Idahor	Dec 18, 2015 04:47 PM	Set is complete and DSLR_Remote_Pro installed and registered.	Add Attachment
Babatunde Idahor	Dec 18, 2015 12:51 PM	** Incoming E-mail** The laptop is in Willy Lerum's office, which is behind the WUC information desk. Please make sure that the photo taking software on the old laptop is transferred to the new one.	Add Attachment
Babatunde Idahor	Dec 18, 2015 12:02 PM	Imaging...	Add Attachment
Babatunde Idahor	Dec 18, 2015 12:01 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Babatunde Idahor	Dec 18, 2015 12:00 PM	** Incoming E-mail** I am out of the office. I will return January 4th, 2016 and get back to you as soon as I can.	Add Attachment
Babatunde Idahor	Dec 18, 2015 12:00 PM	** Outgoing E-mail *** Hello Chelsee, My name is Tunde- I work here at the University Computing Services. We have a new laptop replacement for you- we would like to take an inventory of the special software's you have on your old machine(20090780) at the office,that way we can transfer it over to the new machine. Thank you.	Add Attachment
Babatunde Idahor	Dec 18, 2015 11:58 AM	Task reassigned to Babatunde Idahor.	Add Attachment
Ranjit Kayastha	Dec 08, 2015 03:22 PM	Task reassigned to New Equip. Setup.	Add Attachment
Shina Oladiti	Dec 08, 2015 03:14 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Dec 08, 2015 02:12 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Sarah Pettigrew	Dec 01, 2015 01:13 PM	NEW EQUIP SETUP: A Dell laptop needs to be setup and delivered to Chelsee Blatner for use as a WUC Info Desk department laptop. The WOU # is 20150217 and it is replacing W#20090780 (not GFA). The new equipment is on the shelves across from the restroom in ITC 009.	Add Attachment