Service Request Ticket

Service Request Information

CONTACT	Name	Cooper, Cindy	Date	Dec 02, 2015 12:25 PM
	Department	Financial Aid	Phone	88793
	Location		Email	cooperc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130331 (opens in a new window)	Bldg/Room	WEL
	Service Tag		Description	Xerox Phaser 3320/DNI Printer
	Serial No.	LA2577007	Location	Sergio Chavelas
	Model	3320/DNI	Hostname
	Notes	1200dpi x 1200dpi (B&W), 300sheet(s) Capacity / Legal (8.5 in x 14 in, USB Type B, RJ-45, Wireless / 128MB Installed RAM / 384MB Maximum RAM / 1 Year Warranty, up to 37 ppm and a first-page-out time as fast as 6.5 seconds, duplexing, 80,000 page duty cycle; MAINT: 3320 Fuser Maint Kit, New #3320-Z1 VISA2017006526 SR64216 AUG2017;	Ink/Toner Refill
	Wired NIC	9C:93:4E:21:13:01

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	May 17, 2016 12:46 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shandelle Plasker	Dec 04, 2015 03:38 PM	Part has been ordered. Order #8864	Add Attachment
Megan Thibeault	Dec 04, 2015 11:57 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Jonathan Yoshikawa	Dec 02, 2015 01:27 PM	cassette roller?...	Add Attachment
Jonathan Yoshikawa	Dec 02, 2015 01:19 PM	Task reassigned to UCS Tech.	Add Attachment
Jonathan Yoshikawa	Dec 02, 2015 01:19 PM	consider changing transfer roller above bottom tray.	Add Attachment
Jonathan Yoshikawa	Dec 02, 2015 01:03 PM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Kevin Thibeault	Dec 02, 2015 12:25 PM	She called in stating that this printer will take paper fine from the paper tray but when she tries to feed a single piece of paper into the printer it wont catch. She will be in her office all day today and tomorrow.	Add Attachment