Service Request Ticket - # 58850

Service Request Ticket - # 58850

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Service Request Information

CONTACT	Name	Campbell, Darla	Date	Dec 03, 2015 08:06 AM
	Department	College of Education	Phone	88788
	Location		Email	campbelld@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110902 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2C515V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446
	Wired NIC	18:03:73:25:41:C4

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Jan 15, 2016 08:41 AM	Status changed from (4) On Hold to (5) Completed	Add Attachment
Shandelle Plasker	Jan 15, 2016 08:41 AM	I returned the iPad to Darla and she will be bring it back once she can get a hold of Andrea to delete her icloud account off of it.	Add Attachment
Shandelle Plasker	Jan 06, 2016 10:09 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Shandelle Plasker	Jan 06, 2016 10:09 AM	Delivered the Dell Desktop to Kimber Townsend. She is holding onto it until a new employee is hired then she will contact us to set the computer up. We had issues getting into Andreas room so this is why the computer was not setup in the room. Darla has emailed Andrea about her Apple Account being logged into the iPad. We are still waiting for her to disconnect the account so I can wipe it clean.	Add Attachment
Shandelle Plasker	Dec 17, 2015 02:48 PM	The Dell Desktop has been re imaged. I emailed Darla asking were she would like it delivered to. She also gave us a ipad to wipe but Andreas Apple account is still logged in. I contacted Darla about this and she is going to contact Andrea.	Add Attachment
Dyl Karbia	Dec 14, 2015 09:51 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Dyl Karbia	Dec 14, 2015 09:51 AM	I was able to get hold of Campbell. The machine she requested to be re-image is on your desk with and Ipad.	Add Attachment
Shandelle Plasker	Dec 14, 2015 08:31 AM	Will you please go pick this up and set it on my desk for re imaging.	Add Attachment
Shandelle Plasker	Dec 14, 2015 08:31 AM	Task reassigned to Dyl Karbia.	Add Attachment
Shandelle Plasker	Dec 14, 2015 08:26 AM	**This is an email** Anytime, you'll just need to stop by Ed #202 to pick up a key to her old office.	Add Attachment
Shandelle Plasker	Dec 09, 2015 09:38 AM	**This is an email** Hello Darla, I was wondering when a good time would be for me to come down and grab the computer that use to be Andrea Carano for re imaging.	Add Attachment
Shandelle Plasker	Dec 09, 2015 09:35 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Ruby Tidwell	Dec 03, 2015 10:16 AM	I sent her an email about the equipment	Add Attachment
Ruby Tidwell	Dec 03, 2015 10:09 AM	Inventory has the following listed under Andrea Carano: 20110902 - Computer (listed in this request) 20091415 - Monitor 20111019 - Monitor 20130403 - Printer 20131096 - iPad Polaroid is currently down, so the reimage will have to wait until it's back up.	Add Attachment
Katie Halvorson	Dec 03, 2015 08:06 AM	**This is an email** Good Morning~ Andrea Carano's last day was yesterday, Dec 2nd, we need to have her computer wiped clean and made ready for the next person. Here is her infor: V00306110 Ed #114C Computer #20110902 Also, can you please tell me if any additional computer equipment has been issued to her? Thanks, Darla	Add Attachment