Service Request Ticket - # 58858

Service Request Information

CONTACT Name Hansen, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 03, 2015 02:55 PM
Department Service Learning & Career Development Phone 88652
Location Email hansenj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20110842[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 2BW75V1 Location PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446, TRANSFER Adobe CC2015 subscription serialized desktop from Order#6617 DEC2015 to new computer W#20141197 SR60391

Wired NIC 18:03:73:26:11:E9


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public

Entered by Date Memo
Ruby Tidwell Dec 04, 2015 12:42 PM
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Dec 04, 2015 12:23 PM
PC install is complete (CC and Acrobat)

Running updates now
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Ruby Tidwell Dec 04, 2015 12:04 PM
MacBook is complete
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Ruby Tidwell Dec 04, 2015 10:39 AM
Running installations now (Mac via Self Service)
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Ruby Tidwell Dec 04, 2015 10:29 AM
Task reassigned to Ruby Tidwell.
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Shina Oladiti Dec 04, 2015 08:24 AM
Task reassigned to Adeshina Oladiti.
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Tricia Flaherty Dec 03, 2015 02:58 PM
mac laptop is W#20150204[Edit Inv]
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Tricia Flaherty Dec 03, 2015 02:55 PM
SLCD office has purchased a license of Adobe
CC2015 with Acrobat for aW#20110842[Edit Inv] which is a
general use PC desktop and for their brand new MAC
laptop W#2015024.  both of these should be done as
serialized desktop installations.  
For the PC:  First run FULL Adboe CC2015 WIN: T:\Adobe
CCE\CCEPackages\CC2015\AdobeCC2015FULL_WIN\Build\setup.exe
then use this installer to run Acrobat: T:\Adobe
CCE\CCEPackages\CC2015\AdobeCC2015FULL_WIN\Exceptions\APRO15.0en_US\Adobe
Acrobat\setup.exe
 and choose to install as trial or subscription.
Then run one of the base applications and do an
updates, Next the run Acrobat Pro DC and do any
updates it has.  Both should not require you to
sign in even though it may ask... and both should
not indicate that they are a trial, the first
installer serializes the desktop so when you run
the Acrobat it should be serialized as well.  

The MAC laptop should be simpler by just running
(or push with JAMF) T:\Adobe
CCE\CCEPackages\CC2015\AdobeCC2015FULL_MAC\Build\AdobeCC2015FULL_MAC_Install.pkg
  This should install Acorboat as well but please
double check and nothing should indicate Trial
(please ignore the Sign in prompts, it is not
necessary to use the programs the programs should
run without sign-in)
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