Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Dec 04, 2015 02:52 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141091 (opens in a new window)	Bldg/Room	ITC PDR
	Service Tag	56ZGV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	56ZGV42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:DA:53:BD

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Dec 18, 2015 04:07 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Dec 18, 2015 04:07 PM	Completed working on the machine. Nathan and I setup it up in NS 218. We both tested the machine and it work just fine.	Add Attachment
Dyl Karbia	Dec 07, 2015 02:07 PM	Check the computer in NS 218. I did several troubleshooting on the system which include un-installing and re-installing office but it did not solve the problem. I replace the station temporally with a loaner machine. The machine is at my desk at the moment. It need more troubleshooting.	Add Attachment
Megan Thibeault	Dec 07, 2015 08:59 AM	Task reassigned to Dyl Karbia.	Add Attachment
Nathan Sauer	Dec 04, 2015 03:29 PM	Task reassigned to UCS Tech.	Add Attachment
Kevin Thibeault	Dec 04, 2015 02:52 PM	A gentleman stopped by stating that they were having presentations in NS 218 and the computer would take a long time to move between slides. They would like someone to take a look at this whenever possible.	Add Attachment