Service Request Ticket - # 58870

Service Request Ticket - # 58870

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Service Request Information

CONTACT	Name	Kepler, Jennifer	Date	Dec 04, 2015 02:57 PM
	Department	OHSU School of Nursing	Phone
	Location		Email	keplerj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20140013 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870DNM Color Printer
	Serial No.	XFL145710	Location	PDR
	Model	ColorQube 8870	Hostname	lab-mnb223.wou.edu
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.78.33 Metered pin: 7525	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	9C:93:4E:53:B1:E7

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Dec 08, 2015 12:21 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Dec 08, 2015 12:21 PM	Blade has been replaces. Did test prints and they all came out great!	Add Attachment
Shandelle Plasker	Dec 07, 2015 04:28 PM	Wiper blade needs to be changed. The blades should be delivered tomorrow.	Add Attachment
Shandelle Plasker	Dec 07, 2015 04:27 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Shandelle Plasker	Dec 07, 2015 02:11 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Dec 07, 2015 02:09 PM	Went over following a separate task - restarted and seems to be working fine now	Add Attachment
Kevin Thibeault	Dec 07, 2015 01:54 PM	**This is an email** Hello, Unfortunately we do not have a replacement printer available at this time for MNB 223. We have ordered the part and it should be here first thing tomorrow morning, we will send someone over to fix the printer once we receive it. Thank you, UCS	Add Attachment
Dyl Karbia	Dec 07, 2015 08:15 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Dyl Karbia	Dec 07, 2015 08:13 AM	Check the printer located in MNB. I tried adding ink to see if the problem could be resolve. But unfortunately it did not work. I also tried several options like cleaning but still no improvement.	Add Attachment
Kevin Thibeault	Dec 04, 2015 02:57 PM	Jennifer called in stating that this printer made a black streak down the middle of her document with no other text. She also thinks the toner may be low in the printer.	Add Attachment