Service Request Ticket - # 58873

Service Request Information

CONTACT Name Pagel, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 07, 2015 08:59 AM
Department Library & Media Services Phone 88881
Location Email pagell@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130044[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8880DNM Color Printer
Serial No. T4B008185 Location PDR

Model ColorQube 8870 Hostname hlref1.wou.edu
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.112.43 Metered Code: 5279 RMA:(8870) XFL134161(5/31/16) Meter Code:9394 Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 9C:93:4E:6C:32:FA

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Dec 10, 2015 05:13 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Dec 07, 2015 03:59 PM 
Task reassigned to Megan Eichler.
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Megan Thibeault Dec 07, 2015 03:59 PM 
ref#20976840[Edit Inv]
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Ruby Tidwell Dec 07, 2015 02:33 PM 
"Printhead Tilt Fault"
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Ranjit Kayastha Dec 07, 2015 02:12 PM 
Task reassigned to UCS Tech.
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Ranjit Kayastha Dec 07, 2015 02:11 PM 
Task reassigned to Shandelle Pepper.
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Ranjit Kayastha Dec 07, 2015 02:10 PM 
Printer Error: 91,720.00:310762
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Ranjit Kayastha Dec 07, 2015 12:28 PM 
Task reassigned to Ranjit Kayastha.
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Katie Halvorson Dec 07, 2015 08:59 AM 
The far left print in the ref bank is not printing
jobs.  It will print paper but there is nothing on
the pages--they are blank.  She has noticed this
with multiple users and only this printer. She
checked the ink, and supply is good.
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