Service Request Ticket

Service Request Information

CONTACT	Name	Avila, Osvaldo	Date	Dec 07, 2015 09:56 AM
	Department	Student Success & Advising Office	Phone	88587
	Location		Email	avilao@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130050 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870DNM Color Printer
	Serial No.	XFL133982E	Location	PDR
	Model	ColorQube 8870	Hostname	learninglab.wou.edu
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.64.24 Metered Code: 0598	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	9C:93:4E:1E:8A:39

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Dec 07, 2015 02:53 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Dec 07, 2015 02:53 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ranjit Kayastha	Dec 07, 2015 02:53 PM	It's working.	Add Attachment
Ruby Tidwell	Dec 07, 2015 02:41 PM	Just kidding, "Cyan obstructed, reservoir not filled" as mentioned below	Add Attachment
Ruby Tidwell	Dec 07, 2015 02:37 PM	"Ink Load Obstruction Fault"	Add Attachment
Ranjit Kayastha	Dec 07, 2015 02:14 PM	Task reassigned to UCS Tech.	Add Attachment
Ranjit Kayastha	Dec 07, 2015 02:13 PM	Printer Error: 93,984.00:57381	Add Attachment
Ranjit Kayastha	Dec 07, 2015 12:27 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Megan Thibeault	Dec 07, 2015 10:42 AM	93,984 Cyan obstructed, reservoir not filled	Add Attachment
Katie Halvorson	Dec 07, 2015 09:57 AM	Student worker, Cassie, at the front called it in. This contact may not have much information.	Add Attachment
Katie Halvorson	Dec 07, 2015 09:56 AM	the Lab-AALC printer has an error: 93,984.00:00:57381	Add Attachment