Service Request Ticket - # 58877

Service Request Information

CONTACT Name Shults, Kelsey   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 07, 2015 10:33 AM
Department Student Engagement Phone 88064
Location Email shultsk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20110026[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description MacBook Pro 13, 2.3GHz Dual-core Intel Core i5
Serial No. C17G6TE1DRJ7 Location PDR

CPU Intel Core i5(2.3GHz dual-core, 3MB L3)


OS Unknown Software MS Office 2011 std MAC from P0081768

Wired NIC 3C:07:54:07:9F:03


Wireless NIC E4:CE:8F:49:36:22


Bluetooth NIC E4:CE:8F:49:36:23

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Dec 09, 2015 01:05 PM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Dec 09, 2015 01:05 PM 
Updated inventory and placed in PDR.  Hard drive 
is unreadable.
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Kevin Thibeault Dec 09, 2015 11:19 AM 
Kelsey called back stating that her director would
like to recycle this Macbook and take it off of
their account as well.
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Ruby Tidwell Dec 07, 2015 12:45 PM 
Talked with Kelsey - she is going to talk with 
her director regarding the MacBook.  I'm 
dropping the PC laptop back now.
The MacBook is in its case under the temporary 
desk next to Megan's desk.
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Ruby Tidwell Dec 07, 2015 12:40 PM 
Won't read that or another hard drive at all.  
Talked with Megan and she said that WUC might 
be phasing out these checkouts anyway.  I'll 
talk with Kelsey and see what she wants to do.  
It's out of warranty.
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Ruby Tidwell Dec 07, 2015 12:15 PM 
Went and picked up MacBook and laptop 20130080[Edit Inv] 
which she said they had earlier had off the 
domain and John had accidentally joined.  It 
has a local account, wuc1

Removed that one from domain and now looking at 
the Mac - it doesn't recognize the hard drive 
at all
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Ruby Tidwell Dec 07, 2015 11:44 AM 
Task reassigned to Ruby Tidwell.
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Katie Halvorson Dec 07, 2015 10:33 AM 
The check out computer was brought back this
morning and when they turn it on it has a white
screen with no error message but a picture of a
file with a question mark.  The person using it
reported that they force quit and turned the
computer back on and it's been in this state since.

Computer is going to be on Kelsey's desk.
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