Service Request Ticket - # 58878

Service Request Ticket - # 58878

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Service Request Information

CONTACT	Name	Carrillo-Garcia, Adriana	Date	Dec 07, 2015 11:15 AM
	Department	Admissions Office	Phone	89366
	Location		Email	carrilloa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090925 (opens in a new window)	Bldg/Room	UNK unknown
	Service Tag	HVJJQL1	Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	hvjjql1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074772
	Wired NIC	00:26:B9:8E:57:D5

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	bidahor13@wou.edu	88925

Tracking

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Dec 11, 2015 03:18 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	Dec 11, 2015 03:18 PM	Machine is delivered and set-up is complete.	Add Attachment
Babatunde Idahor	Dec 11, 2015 01:23 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Megan Thibeault	Dec 11, 2015 10:36 AM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Dec 11, 2015 10:36 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Jonathan Yoshikawa	Dec 09, 2015 04:09 PM	reimaging.....	Add Attachment
Ranjit Kayastha	Dec 09, 2015 02:24 PM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Ranjit Kayastha	Dec 08, 2015 04:06 PM	bought the computer back for imaging. It's at the imaging desk.	Add Attachment
Ranjit Kayastha	Dec 08, 2015 03:51 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ranjit Kayastha	Dec 07, 2015 02:17 PM	Task reassigned to UCS Tech.	Add Attachment
Ranjit Kayastha	Dec 07, 2015 02:17 PM	The computer needs to be re-imaged, the polaried is down, so later we need to get the computer and do a fresh setup. I did let her about it.	Add Attachment
Ranjit Kayastha	Dec 07, 2015 02:15 PM	Filled the ink and left 2 each ink over there. The printer is done.	Add Attachment
Ranjit Kayastha	Dec 07, 2015 12:26 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Kevin Thibeault	Dec 07, 2015 11:15 AM	**This is an email** Hello, I was wondering if I could have someone come bring some colored in for my Xerox, the number is 20140002. I need all the colors. Also, Once of the computers for students is not working, I believe it's the tower and it needs to be re-imaged or replaced. We have had multiple problems with it this term Thank you, Adriana	Add Attachment