Service Request Ticket - # 58891

Service Request Ticket - # 58891

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Service Request Information

CONTACT	Name	Bone, Kegan	Date	Dec 09, 2015 09:18 AM
	Department	Athletics	Phone
	Location		Email	bonek@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090295 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
	Serial No.	HFN8CK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641
	Wired NIC	00:24:E8:30:6B:92

TECHS	Submitted by	Jessie Bergantinos	Contact	jbergantinos10@wou.edu	88925
	Primary Technician		Contact	flahert@wou.edu	88925

Tracking

Entered by	Date	Memo
Tricia Flaherty			Email Public
Entered by	Date	Memo
Tricia Flaherty	Nov 07, 2016 12:14 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tricia Flaherty	Nov 07, 2016 12:14 PM	no longer at WOU	Add Attachment
Megan Thibeault	Dec 17, 2015 02:18 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Megan Thibeault	Dec 17, 2015 02:18 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Megan Thibeault	Dec 17, 2015 02:18 PM	He has a laptop loaner for now. Should this be in your queue now?	Add Attachment
Megan Thibeault	Dec 16, 2015 01:49 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Megan Thibeault	Dec 11, 2015 10:35 AM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Dec 10, 2015 02:47 PM	I am working with this IFC area user to get an order for a replacement station going	Add Attachment
Michael Ellis	Dec 10, 2015 02:20 PM	Johnathan said he's out of town soon, but not sure how to get ahold of him. I called the Athletics office. No answer. Sounds like we need to move him from the loaner laptop to a loaner desktop, as per Megan.	Add Attachment
Jonathan Yoshikawa	Dec 10, 2015 12:45 PM	NEED TO GET LAPTOP BACK	Add Attachment
Ruby Tidwell	Dec 09, 2015 03:29 PM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Jonathan Yoshikawa	Dec 09, 2015 03:06 PM	Task reassigned to UCS Tech.	Add Attachment
Jonathan Yoshikawa	Dec 09, 2015 03:06 PM	laptop loaner W20090027 wants to replace desktop with laptop.	Add Attachment
Jonathan Yoshikawa	Dec 09, 2015 10:51 AM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Jessie Bergantinos	Dec 09, 2015 09:20 AM	He is located in the basketball office.	Add Attachment
Jessie Bergantinos	Dec 09, 2015 09:18 AM	Computer power button is blinking orange and will not stop. He tried to hard reset it and the same thing occurs. He would like a loaner computer in the meantime, and wants to know if his files are retrievable. He is unsure if he saved it to his H drive. He is pretty available throughout the day and can be reached at (425) 367-2421.	Add Attachment