Service Request Ticket

Service Request Information

CONTACT	Name	Menear, Carla	Date	Dec 09, 2015 09:48 AM
	Department	Creative Arts	Phone	88275
	Location		Email	menearc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20080694 (opens in a new window)	Bldg/Room	SH 103
	Service Tag		Description	HP LaserJet P4515x Laser Printer #CB516A#ABA
	Serial No.	JPDF217246	Location	Carla Menear, music
	Model	CB516A	Hostname	fs-forks-rivers / forks-rivers.wou.edu
	Notes	duplexing, 2nd 500 sheet tray original printer, Maint kit from P0082991 Dec2011, HP LJP4015 Maint Kit #CB388A-PRM-B P0096191 DEC2014 SR55444 IP: 140.211.64.74	Ink/Toner Refill
	Wired NIC	00:1F:29:20:05:47

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Dec 09, 2015 02:45 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Dec 09, 2015 02:45 PM	Connected locally and ran firmware update; after it finished installing and restarting, Carla was able to print successfully	Add Attachment
Megan Thibeault	Dec 09, 2015 01:17 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Megan Thibeault	Dec 09, 2015 09:50 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Megan Thibeault	Dec 09, 2015 09:50 AM	Research this error, let me know when you want to go over and look at it. Might need to try and update firmware on the machine.	Add Attachment
Megan Thibeault	Dec 09, 2015 09:48 AM	49.4c02	Add Attachment