Service Request Ticket - # 58902

Service Request Ticket - # 58902

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Service Request Information

CONTACT	Name	Smith, Amanda	Date	Dec 10, 2015 12:12 PM
	Department	Deaf Studies and Professional Studies	Phone	88650
	Location		Email	smithar@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20131011 (opens in a new window)	Bldg/Room	ITC 003
	Service Tag		Description	Apple Macbook Air 13.3-inch #Z0P0
	Serial No.	C02MQ5LWF6T6	Location	PDR Pile
	CPU	Intel Core i5(1.4GHz, dual core, 3MB L3)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from P0094155 TRANSFER from W#20101405 TechSmith - Camtasia for Mac v2.0 for ED from VISA2011002808 12-2015; NVivo 11 for Mac Full License VISA2016005972 DEC2016
	Wireless NIC	48:D7:05:B6:F2:3D
	Bluetooth NIC	48:D7:05:B6:F2:3E

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	bidahor13@wou.edu	88925

Tracking

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Jan 06, 2016 04:09 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Babatunde Idahor	Jan 06, 2016 04:08 PM	Set-up complete and all printers attached. Admins- rights asssigned to user. Camtasia software installed.	Add Attachment
John Rushing	Jan 06, 2016 01:40 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Sarah Pettigrew	Dec 18, 2015 12:55 PM	The equipment has been moved to the counter across from the storage cabinets in ITC 008.	Add Attachment
Megan Thibeault	Dec 16, 2015 01:42 PM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Dec 16, 2015 01:42 PM	Can you please deliver and setup this machine	Add Attachment
Babatunde Idahor	Dec 15, 2015 04:25 PM	Task reassigned to UCS Tech.	Add Attachment
Babatunde Idahor	Dec 15, 2015 04:25 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Shandelle Plasker	Dec 15, 2015 04:22 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Shandelle Plasker	Dec 15, 2015 04:22 PM	Has been added to AD	Add Attachment
Babatunde Idahor	Dec 15, 2015 03:39 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Babatunde Idahor	Dec 15, 2015 03:38 PM	Add to AD W20131011.	Add Attachment
Babatunde Idahor	Dec 14, 2015 01:10 PM	Sent out an e-mail to Amanda to confirm what special software she has/would need on both machines respectively. For now Camtasia is on the list.	Add Attachment
Babatunde Idahor	Dec 14, 2015 10:51 AM	Task reassigned to Babatunde Idahor.	Add Attachment
Babatunde Idahor	Dec 14, 2015 10:51 AM	Imaging..	Add Attachment
Tricia Flaherty	Dec 10, 2015 12:12 PM	She is getting W#20131011 Macbook Air 13 laptop to replace iMac Desktop W#20101405. She would like a spare monitor to use with the new laptop and 21" or bigger is preferred, I told her the size depends on what is available. She has TechSmith - Camtasia for Mac v2.0 for ED from VISA2011002808 that will need to be transferred to new laptop. T:\camtasia\Camtasia_MACv2.x	Add Attachment