Service Request Ticket - # 58907

Service Request Information

CONTACT Name Erckenbrack, Leticia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 11, 2015 11:58 AM
Department Student Enrichment Program Phone 88032
Location Email erckenbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20140002[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8570DNM Printer
Serial No. XFN186948 Location PDR

Model 8570DNM Hostname
Notes Print Resolution 2400 FinePoint, 40 ppm Black and Color, Ethernet, Automatic Duplex Print, Input Capacity 625 Sheets, Monthly Duty Cycle 85,000 Images, Internal Memory 512 MB standard and 2GB Max, Solid Ink Color Technology [PAGEPACK PRINTER] PIN: 4416 Ink/Toner Refill Xerox - 108R00929 Colorqube Ink Black Cartridges (2 Sticks), Xerox - 108R00926 Colorqube Ink Cyan Cartridges (2 Sticks), Xerox - 108R00927 Colorqube Ink Magenta Cartridges (2 Sticks), and Xerox - 108R00928 Colorqube Ink Yellow Cartridges (2 Sticks)

Wired NIC 9C:93:4E:53:AB:E9

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Dec 14, 2015 03:53 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Shandelle Plasker Dec 14, 2015 03:53 PM 
Print is fixed.
 Add Attachment
Katie Halvorson Dec 14, 2015 02:52 PM 
She called and was told yesterday that someone
would be by this morning to get this completed and
she hasn't had anyone come over yet today.
 Add Attachment
Megan Thibeault Dec 11, 2015 03:08 PM 
Task reassigned to Shandelle Pepper.
 Add Attachment
Megan Thibeault Dec 11, 2015 12:07 PM 
new wiper blade?
 Add Attachment
Kevin Thibeault Dec 11, 2015 11:58 AM 
She called in stating that this printer is
printing documents with lines through the middle
of the page. She said that this has happened
before and someone came and cleaned the printer
and showed a colleague how to clean it but she
would like to be shown how to do it in case this
happens again.
 Add Attachment