Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Dec 14, 2015 08:19 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20120887 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	JB1SDX1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	OfficeProPlus2013 P0090067 downgraded OfficeProPlus2010, ZoomText Mag/Reader v10 VISA2012003435, TextAloud 3 VISA2012003434, Prism Video Format Converter Plus MPEG2 Ed. VISA2013003980, Techsmith Camtasia Studio v8.4 VISA2013003981, MathType v6.9 WIN VISA2014004355, ABBYY FineReader Pro. Edition v.11 P0090073 upgraded MARCH2015 to Abbyy Fine Reader Pro v12.0 P0096745
	Wired NIC	B8:CA:3A:77:C7:93

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	bidahor13@wou.edu	88925

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Dec 14, 2015 10:09 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	Dec 14, 2015 09:54 AM	Power cord is fine. Running windows update.	Add Attachment
Babatunde Idahor	Dec 14, 2015 09:35 AM	Task reassigned to Babatunde Idahor.	Add Attachment
Kevin Thibeault	Dec 14, 2015 08:19 AM	Contact Info: Darcie Chin, Called from Office of Disability 88250	Add Attachment Public
Kevin Thibeault	Dec 14, 2015 08:19 AM	Darcie Chin called stating that last week they tried to shut down this computer for the weekend but it wouldn't respond. They tried holding down the power button but still no response. She said someone can stop by anytime today.	Add Attachment