Service Request Ticket - # 58918

Service Request Information

CONTACT Name Wilkins, John   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 14, 2015 11:02 AM
Department Student Engagement Phone 88229
Location Email wilkinsj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101043[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. D60LFQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0080043 installed as Office Pro Plus 2007

Wired NIC BC:30:5B:D8:E4:C8

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact flahert@wou.edu 88925

Tracking

Entered by Date Memo
Tricia Flaherty
Email

Public
Entered by Date Memo
Tricia Flaherty Feb 03, 2017 09:25 AM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Dec 14, 2015 01:51 PM 
Task reassigned to Tricia Flaherty.
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Dyl Karbia Dec 14, 2015 01:51 PM 
Check with John and brought his computer over to
UCS. I replace his power supply with one of the
used machine we have in our office.
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Kevin Thibeault Dec 14, 2015 11:02 AM 
John Wilkins called about his computer not turning
on this morning and wanted a tech to stop by. Dyl
stopped in and noticed there was a bad power
supply with this computer.
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