Service Request Ticket - # 58919

Service Request Information

CONTACT Name Carter, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 14, 2015 11:38 AM
Department Library & Media Services Phone 88848
Location Email carters@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20141140[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 3STHV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 3STHV42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298; transfer from W#20091334 Adobe Master CS4 Win from P0070829, and Adobe Acrobat PRO Extended v9.0 WIN from P0070929, Respondus v4 single-user from VISA2012003175

Wired NIC 98:90:96:D5:7F:20


TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact bidahor13@wou.edu 88925

Tracking

Entered by Date Memo
Babatunde Idahor
Email

Public

Entered by Date Memo
Babatunde Idahor Jan 29, 2016 04:11 PM
Status changed from (2) Scheduled to (5) Completed
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Babatunde Idahor Jan 29, 2016 04:11 PM
Set-up is complete.Printers connected.
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Babatunde Idahor Jan 29, 2016 12:38 PM
Status changed from (6) Ready to Deliver to (2) Scheduled
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Shandelle Plasker Jan 29, 2016 09:21 AM
Task reassigned to Babatunde Idahor.
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Shandelle Plasker Jan 29, 2016 09:21 AM
Will you please call and set up at time to deliver
this. Thank you.
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Ruby Tidwell Jan 28, 2016 02:42 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Ruby Tidwell Jan 28, 2016 02:42 PM
Task reassigned to UCS Tech.
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Ruby Tidwell Jan 28, 2016 02:42 PM
He is an admin, and CS4 has been installed.  Is 
anyone available to do this setup tomorrow 
between 10 and 4?

Please contact him before going over.
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Katie Halvorson Jan 28, 2016 02:34 PM
****This is an email****
Hi,

Ruby called earlier to tell me that my new
workstation is now ready. I've now made sure I
have anything I need off the local drive. Anytime
tomorrow between 10am and 4pm would be fine.

Most of the misc minor programs on there I don't
need, or they are things I can install myself
(please make sure I have admin rights to the
machine), but I would like Adobe Master Collection
CS4 put back on there.  Or if you'd rather just
put the full Adobe Creative Cloud on there
instead, that would be fine.

Let me know an approximate time you plan to come
by. Or if Friday won't work, we can arrange
something else.

Thanks,
Scott
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Ruby Tidwell Jan 28, 2016 12:23 PM
Priority changed from (2) High Priority to (3) Priority.
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Ruby Tidwell Jan 28, 2016 12:23 PM
This is Scott's machine.  He will call when he's 
ready to do the swap.  Still needs to back up and 
prepare.
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Shandelle Plasker Jan 27, 2016 01:54 PM
Task reassigned to Ruby Tidwell.
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Shandelle Plasker Jan 27, 2016 01:54 PM
This has been added to AD
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Shina Oladiti Jan 27, 2016 01:51 PM
I have install the RAM and run the window update
on the computer. The computer is placed back on
the shelf ready to be delivered.
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Shina Oladiti Jan 27, 2016 01:33 PM
Task reassigned to Shandelle Pepper.
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Ruby Tidwell Jan 27, 2016 08:12 AM
Shandelle helped finish install - I verified 
functionality this morning.
Also added Scott as admin.
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Ruby Tidwell Jan 26, 2016 04:00 PM
Completed first two disks, and on third disk now.  
I'm off my shift, but please continue 
installation.
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Ruby Tidwell Jan 26, 2016 03:17 PM
Started install
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Megan Thibeault Jan 25, 2016 09:47 AM
Priority changed from (3) Priority to (2) High Priority.
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Megan Thibeault Jan 25, 2016 09:47 AM
Someone please work on getting CS4 installed
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Shina Oladiti Jan 22, 2016 11:04 AM
Task reassigned to UCS Tech.
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Shina Oladiti Jan 22, 2016 11:04 AM
Done with imaging and other set-ups. I have
install T:\1. Drivers\CreativeLabsOptiAFwebcams,
T:\Adobe Acrobat\Acrobat PRO Extended v9.0 WIN and
T:\REspondus4.

I am yet to run Adobe Master CS4 Win from P0070829.
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Megan Thibeault Jan 22, 2016 09:17 AM
Task reassigned to Adeshina Oladiti.
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Megan Thibeault Jan 22, 2016 09:17 AM
Can you update this ticket please.
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Shina Oladiti Jan 20, 2016 01:57 PM
Task reassigned to UCS Tech.
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Shina Oladiti Jan 20, 2016 01:56 PM
Imaging in progress 
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Shina Oladiti Jan 20, 2016 01:25 PM
Task reassigned to Adeshina Oladiti.
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Tricia Flaherty Jan 15, 2016 02:33 PM
Task reassigned to New Equip. Setup.
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Tricia Flaherty Jan 15, 2016 02:33 PM
We have moved the computer, monitor, and RAM to
the shelf in ITC008 and have added an external
webcam that will need to be set up with it. and
here is software/driver info:
T:\1. Drivers\CreativeLabsOptiAFwebcams
Addt'l software to transfer from W#20091334[Edit Inv] 
Adobe Master CS4 Win from P0070829 **TRICIA has
left Media set on computer, please return to her
inbox when done
Adobe Acrobat PRO Extended v9.0 WIN from P0070929
T:\Adobe Acrobat\Acrobat PRO Extended v9.0 WIN
 
Respondus v4 single-user from VISA2012003175 
T:\REspondus4
He will 
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Sarah Pettigrew Dec 14, 2015 11:38 AM
NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and 
delivered to Scott Carter in HL 220. The WOU # of the new computer is 
20141140[Edit Inv] and the new monitor is 20150230[Edit Inv]. The WOU # of the old computer is 
20091334[Edit Inv]. 
There is an additional 8GB (2X4GB) of RAM that needs to be installed.
The new equipment is on the GFA shelves in the hallway. 
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