Service Request Ticket - # 58940

Service Request Ticket - # 58940

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Service Request Information

CONTACT	Name	Harris, Glen	Date	Dec 18, 2015 09:25 AM
	Department	Athletics	Phone	89249
	Location		Email	harrisg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130698 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 4622/DT Laser Printer
	Serial No.	D6X450464	Location	PDR
	Model	4622/DT	Hostname	ath-hallway.wou.edu
	Notes	1200dpi x 1200dpi (B&W), 1200sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, RJ-45 / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty IP:140.211.112.24 ECONCIERGE: Xerox High Capacity Black Toner Cartridge #106R01535 $313.37 VISA2016006183	Ink/Toner Refill
	Wired NIC	00:00:AA:D9:6B:FD

TECHS	Submitted by	Jessie Bergantinos	Contact	jbergantinos10@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Tricia Flaherty	Jan 27, 2016 02:50 PM	maintenance kit was actually put back into UCS stock and not installed after all ...sorry for the confusion	Add Attachment
Shandelle Plasker	Jan 27, 2016 12:26 PM	I also installed a maintenance kit into this printer. Order#8703	Add Attachment
Shandelle Plasker	Jan 26, 2016 03:21 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Jan 26, 2016 03:21 PM	Installed new drum and toner cartridge and the printer is printing good quality prints	Add Attachment
Shandelle Plasker	Jan 15, 2016 10:29 AM	I installed one of our loaner printers Drum cartridge and toner into their printer until there parts are here so that they could have a functioning printer. The parts came from W#20111185	Add Attachment
Shandelle Plasker	Jan 14, 2016 01:19 PM	I have tested all the parts in this printer and it seems that the drum cartridge is dried up. Glen is ordering a new one now. Also the toner cartridge is at its last bit. Glen gave me a new one to install which I will do once the Drum gets in.	Add Attachment
Dyl Karbia	Dec 28, 2015 11:09 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Dyl Karbia	Dec 18, 2015 04:30 PM	Check the printer located in NPE 215. The issue seems to be a hardware problem. The printer automatically restarts when it turn on. It is doing that constantly. I shut it down and put an out of order sign on it.	Add Attachment
Babatunde Idahor	Dec 18, 2015 10:33 AM	Task reassigned to Dyl Karbia.	Add Attachment
Jessie Bergantinos	Dec 18, 2015 09:25 AM	Printer keeps saying "initializing" but nothing ever comes out. This message has been on over night.	Add Attachment