Service Request Ticket - # 58941

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 18, 2015 09:49 AM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20101035[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6420,4.0GB,1333MHz SDRAM, 2 DIMM
Serial No. 9LV25Q1 Location PDR

CPU Intel Core i7-2720QM(2.2GHz, 6MB cache)


OS Windows 10 Enterprise 64bit Software Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0080006 installed as Office Pro Plus 2007

Wired NIC 5C:26:0A:4E:67:AC


Wireless NIC A0:88:B4:1A:DB:58


Bluetooth NIC 68:A3:C4:47:22:1B

TECHS Submitted by Jessie Bergantinos Contact jbergantinos10@wou.edu 88925
Primary Technician Contact bidahor13@wou.edu 88925

Tracking

Entered by Date Memo
Babatunde Idahor
Email

Public
Entered by Date Memo
Babatunde Idahor Dec 30, 2015 02:49 PM 
All laptops delivered to Chris.
#20101035[Edit Inv] 
#20101020[Edit Inv] 
#20101028[Edit Inv]
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Babatunde Idahor Dec 29, 2015 04:42 PM 
We just noticed that the laptops at the library 
check-out cart are assigned on an old link 
through https://showmel.wou.edu.the specific 
link doesn't exist anymore.We have to redirect 
the machines to update directly from Microsoft 
online.
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Babatunde Idahor Dec 29, 2015 03:19 PM 
Machines with wou: #20101035[Edit Inv] and #20101020[Edit Inv] ready 
for delivery. Still working on #20101028[Edit Inv].
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Babatunde Idahor Dec 28, 2015 01:33 PM 
Still running updates.
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Babatunde Idahor Dec 18, 2015 03:27 PM 
I just retrieved all three laptops having 
issues not related to updates. (#20101035[Edit Inv] ,  
#20101020[Edit Inv], #20101028[Edit Inv] )
They keep getting an error message like "low on 
resources no login available".
I'm just going to image the machines for now.
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Jessie Bergantinos Dec 18, 2015 09:49 AM 
The library is trying to update the laptops, but 3
laptops are having problems.

Two of them (#20101035[Edit Inv] and #20101020)have no space
for users to log in.

The other one (#20101028) lets them download and
install the update, but upon restarting, an error
message occurs.
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