Service Request Ticket

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Service Request Information

CONTACT	Name	Breyer, Thomas	Date	Dec 18, 2015 10:31 AM
	Department	Student Health & Counseling Center	Phone	88873
	Location		Email	breyert@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120567 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	FP43BW1	Description	Dell Latitude E6430s 2.9GHz, 4M cache
	Serial No.	fp43bw1	Location	ready pdr
	CPU	Intel Core i7-3520M Processor (2.9GHz, 4M cache)
	OS	Windows 7 Pro, 64 bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0088157 downgraded to Pro Plus 2007
	Wired NIC	D4:BE:D9:88:08:AC
	Wireless NIC	60:67:20:D3:09:CC
	Bluetooth NIC	20:16:D8:91:AA:01

TECHS	Submitted by	Jessie Bergantinos	Contact	jbergantinos10@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Tracking

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Jan 21, 2016 11:22 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Jan 21, 2016 11:22 AM	I was able to get hold of Thomas and upgraded memory in the Laptop listed in the service request. I return the Laptops to the SHC upon completion.	Add Attachment
Dyl Karbia	Jan 12, 2016 05:05 PM	Completed installing the new RAM in three of the Laptops.	Add Attachment
Dyl Karbia	Jan 11, 2016 08:59 AM	Left VM	Add Attachment
Babatunde Idahor	Jan 07, 2016 03:32 PM	Task reassigned to Dyl Karbia.	Add Attachment
Sarah Pettigrew	Jan 07, 2016 03:07 PM	Task reassigned to UCS Tech.	Add Attachment
Sarah Pettigrew	Jan 07, 2016 03:07 PM	NEW EQUP SETUP: 6 16GB RAM kits (8GBX2) need to be delivered and installed in laptops W# 20120561, 20120562, 20120563, 20120565, 20120566, 20120567 in SHC. You can also contact Trisha Guy for delivery information (ext. 88844). The RAM is on the counter across from the storage shelves in ITC 008.	Add Attachment
Dyl Karbia	Dec 29, 2015 02:08 PM	The four laptops is on my desk and waiting for the RAM to be order.	Add Attachment
Tricia Flaherty	Dec 28, 2015 02:26 PM	**This is an email** Thomas, One of our UCS techs has asked me to give you pricing on adding additional RAM to the four laptops that they have been looking at. W#20120567 W#20120565 W#20120563 W#20120561 Each of these Latitude E6430s laptops was originally purchased with one 4GB soDIMM each and have room to add one more soDIMM stick each(2 slots on this model). I have two options for you for upgrading. The Maximum amount of RAM that this model of laptop can take is 16GB. option #1: Crucial 4GB DDR3-1600 SODIMM part # : CT3721268 cost each $19.99 this added to existing RAM will mean a total of 8GB option #2: Crucial 16GB Kit (8GBx2) DDR3-1866 SODIMM part # : CT3721274 cost of each kit for a laptop $81.99 (we would remove the 4GB soDIMM and replace with two new sticks of RAM) Let me know if you have any questions. If you are wanting to purchase we have an online form at http://www.wou.edu/purchaserequest that Trisha Guy is familiar with. Tricia Flaherty	Add Attachment
Dyl Karbia	Dec 18, 2015 04:23 PM	I was able to get hold of Thomas and brought the Laptop to our office. They are sitting on my desk. I did some scanning on the systems. I still need to continue working on the machines.	Add Attachment
Jessie Bergantinos	Dec 18, 2015 10:31 AM	Laptops running really slow. Would like to get them looked at so they can run faster. #20120567 #20120565 #20120563 #20120561	Add Attachment