Service Request Ticket

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CONTACT	Name	Clark, Amy	Date	Dec 28, 2015 02:42 PM
	Department	Registrar’s Office	Phone	88187
	Location		Email	clarkaj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140482 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	9ZL6L32	Description	Dell Latitude E7250 (i7-5600U, 8GB RAM 256HD)
	Serial No.	9zl6l32	Location	Inventory desk (Robbie's Station)
	CPU	Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013 from Microsoft Desktop Ed license P0096073; DegreeWorks(banner) for RegOffice
	Wired NIC	34:E6:D7:36:8F:C0
	Wireless NIC	60:57:18:9C:59:64
	Bluetooth NIC	60:57:18:9C:59:68

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Jan 08, 2016 11:43 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
John Rushing	Jan 08, 2016 11:43 AM	Delivered on 1/8/2016.	Add Attachment
John Rushing	Jan 07, 2016 01:07 PM	Left VM message to setup delivery time.	Add Attachment
John Rushing	Jan 07, 2016 12:20 PM	Uninstalled PL SQL Developer from Jennifer Plytas W#20130853 and used its license for Amy Clark.	Add Attachment
John Rushing	Jan 07, 2016 10:23 AM	moved in AD	Add Attachment
Megan Thibeault	Jan 07, 2016 08:16 AM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Jan 07, 2016 08:16 AM	Can you look into this and get it done ASAP.	Add Attachment
Ruby Tidwell	Jan 06, 2016 11:21 AM	**This is an email** I have SQL developer on my current machine. I think I was assuming that my new machine would have the software that my current machine does, but maybe that was a mistake on my part? Thanks, Amy	Add Attachment
Ruby Tidwell	Jan 06, 2016 09:49 AM	SQL Developer? Do we need to install this/has it been purchased?	Add Attachment
Ruby Tidwell	Jan 06, 2016 09:48 AM	**This is an email** Hi Ruby, This is great news. I've moved everything to my H drive. Can you confirm that SQL developer and the Degreeworks management software (Scribe, Transit, and Surecode) are on the computer? I'm free after 3 o'clock today and anytime after 9 a.m. on Thursday and Friday. Thank you for your assistance. Amy	Add Attachment
Ruby Tidwell	Jan 06, 2016 08:18 AM	Sent email for availability	Add Attachment
Ruby Tidwell	Jan 06, 2016 08:14 AM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Jan 06, 2016 08:14 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ruby Tidwell	Jan 06, 2016 08:13 AM	*************** Ready to deploy; please add to AD ***************	Add Attachment
Ruby Tidwell	Jan 05, 2016 03:53 PM	Registered with Soukup's help. All components launch successfully. I replaced the config file from the T:/ as instructed.	Add Attachment
Ruby Tidwell	Jan 05, 2016 03:38 PM	Uninstalled and performed install in compatibility mode (Properties -> Compatibility) successfully. Transit and SureCode appear functional, but Scribe produces the following error upon launch: "Run-time error '339': Component 'richtx32.ocx' or one of its dependencies is not correctly registered: a file is missing or invalid"	Add Attachment
Ruby Tidwell	Jan 05, 2016 02:08 PM	DegreeWorks had self-registration error during installation: "The following files did not self-register or unregister: 1.C:\\Windows\SysWOW64\OLEAUT32.DLL Access is denied. 2. C:\\Windows\SysWOW64\STDOLE2.TLB Error accessing the OLE registry. To continue, click OK; otherwise, click Cancel."	Add Attachment
Ruby Tidwell	Jan 05, 2016 10:49 AM	Began setup. Still needs the following: -Drivers -DegreeWorks install -Windows Updates	Add Attachment
Ruby Tidwell	Jan 05, 2016 09:44 AM	Started image. It's at the end of the shared desk closest to Megan.	Add Attachment
Sarah Pettigrew	Dec 28, 2015 02:42 PM	NEW EQUIP SETUP: (GFA) A Dell laptop and docking station need to be setup and delivered to Amy Clark in AD106B. The WOU # of the old computer is 20130857 and the new laptop is 20140482. The WOU # of the docking station is 20150236. *Please bring the old computer directly to Tricia. Amy is keeping her existing monitors WOU #s 20091361 and 20130939. She will need special registrar software-DegreeWorks. The new equipment is on the counter across from the storage cubbies.	Add Attachment