Service Request Ticket

Service Request Information

CONTACT	Name	Malloy, Peggy	Date	Dec 29, 2015 11:40 AM
	Department	The Research Institute	Phone	88598
	Location		Email	malloyp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20101216 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
	Serial No.	86DF5Q1	Location	PDR
	CPU	Intel Core i7-2720QM(2.2GHz, 6MB cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2010 from P0080403 installed as Office Pro Plus 2007, Adobe Acrobat ProXI(v.11) from P0090339
	Wired NIC	5C:26:0A:58:F1:24
	Wireless NIC	A0:88:B4:20:C6:70
	Bluetooth NIC	68:A3:C4:48:15:36

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Jan 12, 2016 02:35 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Jan 12, 2016 02:35 PM	Return the machine to Peggy office.	Add Attachment
Katie Halvorson	Jan 12, 2016 12:27 PM	The machine 20101216 was taken and apparently the computer is owned by the dept grant money and they would like it back. Can contact Dawn Brown or her about it.	Add Attachment
Megan Thibeault	Jan 12, 2016 09:20 AM	UPDATE?	Add Attachment
Kyle Arthenayake	Jan 11, 2016 01:38 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Katie Halvorson	Dec 29, 2015 11:40 AM	**This is an email** Yes. The power is working. Also, I detached the computer (it's a laptop) from docking station and plugged it in to a different power cord, but still have the same problem.	Add Attachment
Katie Halvorson	Dec 29, 2015 11:40 AM	**This is an email** Hi, My computer is not functioning. The power button is lit and it makes its usual humming noise, but the screen is black. Computer number is 20101216 Thanks, Peggy Malloy 237 Todd Hall 88598	Add Attachment