Service Request Ticket - # 58961

Service Request Information

CONTACT Name Grammer, Julie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 29, 2015 12:07 PM
Department College of Liberal Arts and Sciences Phone 88877
Location Email grammerj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130919[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 440BV12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 440BV12 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150

Wired NIC 34:17:EB:A5:E3:DE

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact bidahor13@wou.edu 88925

Tracking

Entered by Date Memo
Babatunde Idahor
Email

Public
Entered by Date Memo
Babatunde Idahor Jan 04, 2016 04:26 PM 
Status changed from (2) Scheduled to (5) Completed
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Babatunde Idahor Jan 04, 2016 04:26 PM 
Set-up is complete.Monitor(#20130999) and 
unit(20130919) delivered to Julie Grammer.
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Babatunde Idahor Jan 04, 2016 02:57 PM 
Task reassigned to Babatunde Idahor.
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Babatunde Idahor Jan 04, 2016 01:17 PM 
Task reassigned to UCS Tech.
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Babatunde Idahor Jan 04, 2016 01:17 PM 
Scheduled for 3:30pm today-(1/4/2016)
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Megan Thibeault Jan 04, 2016 01:17 PM 
Task reassigned to Babatunde Idahor.
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Megan Thibeault Jan 04, 2016 01:17 PM 
Can you please do this setup today :)
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Babatunde Idahor Jan 04, 2016 12:30 PM 
Scheduled for 3:30pm today-(1/4/2015)
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Babatunde Idahor Dec 31, 2015 08:19 AM 
Set-up is complete.
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Shandelle Plasker Dec 31, 2015 08:19 AM 
This has been moved to AD
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Babatunde Idahor Dec 30, 2015 08:38 AM 
Add machine name: #W20130919 to AD.
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Babatunde Idahor Dec 29, 2015 03:17 PM 
Imaging...
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Sarah Pettigrew Dec 29, 2015 02:48 PM 
NEW EQUIP SETUP (GFA): A Dell computer and monitor need to be setup and 
delivered to Julie Grammer in NS 121. The WOU # of the new computer is 
20130919[Edit Inv] and the new monitor is 20130999[Edit Inv]. The WOU # of the old 
computer is 20080357[Edit Inv] and the old monitor is 20080358[Edit Inv]. The old computer 
is using Windows XP. The new equipment is on the counter near the windows 
in ITC 008.
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Katie Halvorson Dec 29, 2015 12:07 PM 
She said she is supposed to be on a list to get a
new OS and would like to have this completed. 
Whenever she is on the internet now, it says the
webpage in untrusted and can't get any work done.  

She is in today till 4 and tomorrow 9-4.

She is in NS121 now.
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