Service Request Ticket - # 58970

Service Request Information

CONTACT Name Wade, Philip   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 30, 2015 11:24 AM
Department Natural Science Division Phone 88225
Location Email wadep@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130456[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 4620DT Printer
Serial No. XLV886819 Location PDR

Model 4620/DT Hostname ns114.wou.edu / ns-ns114
Notes **NOT A STUDENT TECH PRINTER** 65PPM, 1200dpi x 1200dpi (B&W) 1100sheet(s) Capacity / Legal (8.5 in x 14 in), 3 TRAYS(1)MP&(2)500 sheet, RJ-45, USB Type A, USB Type B / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty IP: 140.211.76.44 PRINTER MAINT: Xerox Fuser Maintenance Kit for Phaser 4600/4620 Series #115R00069 from VISA2014004499 SR56336 MARCH2015 RMA 2014 XLV887026 IP:140.211.76.44 Ink/Toner Refill high capacity 106R01535 or standard capacity 106R01533

Wired NIC 00:00:AA:D9:2E:38

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Feb 19, 2016 10:10 AM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Jan 27, 2016 01:51 PM 
The transfer roller has been switched to stock.
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Shandelle Plasker Jan 27, 2016 01:36 PM 
Yes this is for NS 114 but I have not installed
the part yet. Right now the computer is being
stored until they decided if they want to by new
toner and drum cartridge.
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Tricia Flaherty Jan 27, 2016 01:20 PM 
Shandelle this would be order #8919 Xerox
4600-Transfer Roller?  part rec'd by UCS 1-19-2016
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Shandelle Plasker Jan 12, 2016 01:59 PM 
Xerox Technician came down and looked at this
printer. He replace the broke piece in the
machine. He told me he has never seen this piece
broken like this before so I asked him how this
could have happened and he said it is from
improper installation of the either the drum or
print cartridge. He also told me this could affect
the print and drum cartridge which also needed to
be switched out.
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Shandelle Plasker Jan 11, 2016 12:05 PM 
Call Xerox to have a technician come down to look
at the printer.
Ref#21029843
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Jessie Bergantinos Jan 05, 2016 10:55 AM 
NS 114 is open
Friday all day
Tuesday and Thursday after 12:00 noon
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Megan Thibeault Jan 05, 2016 08:17 AM 
Task reassigned to Shandelle Pepper.
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Megan Thibeault Jan 05, 2016 08:17 AM 
Priority changed from (3) Priority to (2) High Priority.
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Kevin Thibeault Dec 30, 2015 11:24 AM 
****This is an email****
Great team, yet again the Xerox printer (WOU
20130456) is making LOUD and "I'm broken" noises.
Please service ASAP. As always I appreciate your
efforts and help. A very Happy New Year to all.
thanksphilip
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