Service Request Ticket

Service Request Information

CONTACT	Name	Scheck, Stephen	Date	Dec 31, 2015 10:44 AM
	Department	Natural Science Division	Phone	88277
	Location		Email	schecks@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130724 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	35M6H02	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	35m6h02	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918; Adobe Acrobat Pro XI(v.11) from P0094736
	Wired NIC	34:17:EB:9A:7D:E3

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	bidahor13@wou.edu	88925

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Dec 31, 2015 02:16 PM	Checked in with Stephen. No errors after a quick restart.	Add Attachment
Babatunde Idahor	Dec 31, 2015 02:15 PM	Error messsage has been resolved by Dave McEvilly.	Add Attachment
Babatunde Idahor	Dec 31, 2015 01:29 PM	* outgoing e-mail *** Good-afternoon Stephen, Thank you for the e-mail. We are aware of the error message. We noticed few other users are also having similar dialog boxes whenever they log-on for the day(just after switching on the machine or after a restart).We are working on resolving this issue at the moment. Also, note your computer is fine and doesn't hinder any applications from working. Thank you for bringing this to our attention.	Add Attachment
Katie Halvorson	Dec 31, 2015 10:44 AM	**This is an email** Hello, Today, when starting and restarting my office computer ( 20130724) in Admin Rm. 202, the error message (attached) appears on the screen. Everything works normally, so far, but I've never had this error message appear so wished to bring to your attention. Regards, Steve Scheck	Add Attachment Boot up error message.pptx