Service Request Ticket - # 58996

Service Request Ticket - # 58996

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Service Request Information

CONTACT	Name	Stuntzner, Jeanie	Date	Jan 04, 2016 04:18 PM
	Department	Creative Arts	Phone	88461
	Location		Email	stuntznerj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141085 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	JQMLV42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:DD:BD:E1

TECHS	Submitted by	Jessie Bergantinos	Contact	jbergantinos10@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Tracking

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Jan 05, 2016 09:52 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Jan 05, 2016 09:52 AM	Closing out for now.	Add Attachment
Ruby Tidwell	Jan 05, 2016 09:48 AM	Talked with Jeanie -- the user was trying to read a disk and it required admin rights (although this was not required on other computers). Might have been user error, but we will keep an ear out for further occurrences. All drivers were installed correctly.	Add Attachment
Ruby Tidwell	Jan 05, 2016 09:31 AM	Nathan and I were able to play a disk between classes. Perhaps the disk they were attempting to use was not functional?	Add Attachment
Ruby Tidwell	Jan 05, 2016 08:30 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Ruby Tidwell	Jan 05, 2016 08:30 AM	Going over with Nathan at 9:20	Add Attachment
Megan Thibeault	Jan 05, 2016 08:16 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Megan Thibeault	Jan 05, 2016 08:16 AM	take a loaner in case	Add Attachment
Ruby Tidwell	Jan 04, 2016 04:38 PM	Classes change tomorrow at 9:20 and 10:50	Add Attachment
Ruby Tidwell	Jan 04, 2016 04:37 PM	Room schedule is full solid.. Please check in between classes	Add Attachment
Jessie Bergantinos	Jan 04, 2016 04:19 PM	Please look at it sometime before Wednesday when classes are not in session	Add Attachment
Jessie Bergantinos	Jan 04, 2016 04:18 PM	**This is an email** the computer in lecture hall NS 101 won't play cds; I am unable to provide you the WOU # because there's a class in there currently.	Add Attachment