Service Request Ticket - # 58998

Service Request Information

CONTACT Name Murphy, David   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 05, 2016 09:32 AM
Department Criminal Justice Phone 88410
Location Email murphyd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140705[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6440, i7-4610M Processor
Serial No. 90qvq32 Location PDR

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 34:E6:D7:6C:5E:9C


Wireless NIC 80:00:0B:A1:23:86


Bluetooth NIC 80:00:0B:A1:23:8A

TECHS Submitted by Jessie Bergantinos Contact jbergantinos10@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Jan 07, 2016 02:56 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Jan 07, 2016 02:56 PM 
Computer returned to David.  Loaner has been 
placed back in ITC 008.
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John Rushing Jan 06, 2016 12:39 PM 
HD has been installed and is in the process of 
imaging.
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John Rushing Jan 05, 2016 10:24 AM 
Service Tag: 90QVQ32

Work Order SR922484406 submitted to Dell 
TechDirect.
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John Rushing Jan 05, 2016 09:58 AM 
Ran onboard diagnostics.  Hard Drive Not Found

Fail PSA V4228 Error 2000:0155. Hard Drive - Not 
installed.
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Jessie Bergantinos Jan 05, 2016 09:34 AM 
Did not leave power cord
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Jessie Bergantinos Jan 05, 2016 09:32 AM 
Hard drive not found in laptop

given loaner #20100754[Edit Inv]
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