Service Request Ticket

Service Request Information

CONTACT	Name	Ni, Fran	Date	Jan 05, 2016 11:28 AM
	Department	Deaf Studies and Professional Studies	Phone	88038
	Location		Email	nic@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20111116 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag	CBW5GS1	Description	Dell Latitude E6420 Intel Core i7-2760QM, 2.40GHz
	Serial No.	cbw5gs1	Location	loan'd Thewd
	CPU	Intel Core i7-2760QM(2.4GHz, 6MB cache)
	OS	Windows 7 Ultimate	Software	MS Office Pro Plus 2010 WIN from P0085572; TRANSFERRED from W#20100752 JAN2015--Camtasia Studio Academic Electronic Version 7.1 from VISA2011002953 TRANSFERRED to W#20150516 MAY2016 SR60183
	Wired NIC	D4:BE:D9:39:65:1A
	Wireless NIC	8C:70:5A:76:31:40
	Bluetooth NIC	9C:B7:0D:EE:E7:E7

TECHS	Submitted by	Jessie Bergantinos	Contact	jbergantinos10@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Jan 05, 2016 12:00 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Jan 05, 2016 12:00 PM	Her AD account was missing her username setting so Dave Fixed it. She was able to login to her laptop after he made the change.	Add Attachment
Megan Thibeault	Jan 05, 2016 11:35 AM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Jan 05, 2016 11:35 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Megan Thibeault	Jan 05, 2016 11:35 AM	can you go over to her office	Add Attachment
Jessie Bergantinos	Jan 05, 2016 11:28 AM	She would like someone to see her immediately because she has a meeting at 2 She is unable to log into windows, a notification in the corner shows up that something is wrong with her windows certification. Also, her antivirus that came with the computer is unable to update.	Add Attachment