Service Request Ticket - # 59007

Service Request Information

CONTACT Name Carter, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 05, 2016 12:47 PM
Department Library & Media Services Phone 88848
Location Email carters@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110398[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25L61E0DNML Location PDR

CPU 3.4GHz Quad-Core Intel Core i7


OS MAC OS X 10.12 (macOS Sierra) Software bundled with iLife'11, OpenOffice, (Large set of Freeware from Tankersly), Adobe CS5.5 Master Coll. for MAC from P0083034, AutoDesk Ent. Creation Suite(Maya) from P0083231, MAX/MSP/Jitter6 + Gen from P0083230, Adobe Master Coll. CS6 from P0091311 JULY2013

Wired NIC 3C:07:54:27:47:A3


Wireless NIC E4:CE:8F:67:D0:AB


Bluetooth NIC 34:51:C9:F3:73:CF

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Jan 05, 2016 03:40 PM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Jan 05, 2016 03:40 PM 
I was able to get hold of Scott and assign him
admin rights.
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Megan Thibeault Jan 05, 2016 03:15 PM 
Task reassigned to Dyl Karbia.
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Babatunde Idahor Jan 05, 2016 01:33 PM 
Left a VM.
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Katie Halvorson Jan 05, 2016 12:47 PM 
Hi,

I'm supposed to have admin rights to all the
systems in the DMC (HL 219), but it appears I
don't have access to the Mac in HL 221: 
WOU#20110398[Edit Inv]. If someone could stop by and change
this (and perhaps check the Mac in the other
production room, WOU#20110407), I'd appreciate it.

I was trying to install iTunes Producer, an Apple
program for creating content for the iTunes, and
was unable to do so. I was able to put it on other
Macs in the open lab just fine.

Thanks,
Scott
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