Service Request Ticket

Service Request Information

CONTACT	Name	Shults, Kelsey	Date	Jan 06, 2016 04:20 PM
	Department	Student Engagement	Phone	88064
	Location		Email	shultsk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110029 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	5SWG4R1	Description	Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
	Serial No.	5SWG4R1	Location	Loaner shelf
	CPU	Intel Core i7-2720QM(2.2GHz, 6MB cache)
	OS	Unknown	Software	WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0081768 installed as Office Pro Plus 2007
	Wired NIC	5C:26:0A:66:C5:7A
	Wireless NIC	A0:88:B4:B0:51:D4
	Bluetooth NIC	D0:DF:9A:3C:85:48

TECHS	Submitted by	UCSHelpdesk Associate	Contact	ucshelpdesk@wou.edu	88925
	Primary Technician		Contact	bidahor13@wou.edu	88925

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Jan 07, 2016 05:06 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	Jan 07, 2016 05:06 PM	Laptop delivered to WUC front-desk.	Add Attachment
Babatunde Idahor	Jan 07, 2016 03:30 PM	For the record - I had to swap the battery from an old latitude(20101426) laptop onto the wuc laptop(20110029).	Add Attachment
Babatunde Idahor	Jan 06, 2016 05:03 PM	Laptop is underneath my desk.	Add Attachment
Babatunde Idahor	Jan 06, 2016 04:33 PM	Task reassigned to Babatunde Idahor.	Add Attachment
UCSHelpdesk Associate	Jan 06, 2016 04:20 PM	She says that the laptop isn't holding its charge very well and is dying quickly.	Add Attachment