Service Request Ticket - # 59026

Service Request Information

CONTACT Name Palmer, Tina L.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 07, 2016 08:42 AM
Department Student Success & Advising Office Phone 88732
Location Email palmert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20130726[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 35B3M02 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918

Wired NIC 34:17:EB:99:CF:11


TECHS Submitted by Jessie Bergantinos Contact jbergantinos10@wou.edu 88925
Primary Technician Contact jyoshikawa11@wou.edu 88925

Tracking

Entered by Date Memo
Jonathan Yoshikawa
Email

Public

Entered by Date Memo
Jonathan Yoshikawa Jan 22, 2016 12:05 PM
Status changed from (1) Pending to (5) Completed
Add Attachment
Jonathan Yoshikawa Jan 22, 2016 12:05 PM
cpu returned.  
Add Attachment
John Rushing Jan 22, 2016 10:01 AM
Task reassigned to Jonathan Yoshikawa.
Add Attachment
John Rushing Jan 20, 2016 03:22 PM
The new part arrived, I installed it in the 
computer along with the HD and optical drive.
Add Attachment
John Rushing Jan 20, 2016 07:55 AM
SR923198530 submitted for part 07GYGG.  

This is the power cable for the HD and Optical 
drive that plugs into the 6 pin PCI express 
connector on the Motherboard.
Add Attachment
Megan Thibeault Jan 19, 2016 04:31 PM
Task reassigned to John Rushing.
Add Attachment
Megan Thibeault Jan 19, 2016 04:31 PM
John did research and order the correct cable, I
just got a sata cable and it didn't work. 
Add Attachment
Megan Thibeault Jan 15, 2016 08:35 AM
Task reassigned to Megan Eichler.
Add Attachment
Megan Thibeault Jan 14, 2016 02:26 PM
Work Order SR922978478 was successfully submitted.
Add Attachment
Shandelle Plasker Jan 13, 2016 12:30 PM
This part has been ordered.

Work order# SR922908659
Add Attachment
Megan Thibeault Jan 13, 2016 12:16 PM
Task reassigned to Shandelle Pepper.
Add Attachment
Megan Thibeault Jan 13, 2016 12:16 PM
Can you warranty a CD Drive
Add Attachment
Jonathan Yoshikawa Jan 12, 2016 05:08 PM
Task reassigned to UCS Tech.
Add Attachment
Jonathan Yoshikawa Jan 12, 2016 05:08 PM
loaner is by my station.  
deliver around 12.  
Add Attachment
Jonathan Yoshikawa Jan 07, 2016 02:01 PM
Tina takes lunch at 12.
consider replacing CD drive.  
Add Attachment
Jonathan Yoshikawa Jan 07, 2016 01:46 PM
Task reassigned to Jonathan Yoshikawa.
Add Attachment
Katie Halvorson Jan 07, 2016 11:53 AM
****This is an email****
Thanks for getting back to me. I am at work 8:00 -
5:00, do lunch somewhere between 11:30 and 1:00.
Would it be best if I called when it was making
the noise to see if someone is available to look
at it then? Sometimes it will go for an hour or so
with no noise. 

Tina
Add Attachment
Jessie Bergantinos Jan 07, 2016 09:01 AM
****This is an email****
Thanks for getting back to me. I am at work 8:00 -
5:00, do lunch somewhere between 11:30 and 1:00.
Would it be best if I called when it was making
the noise to see if someone is available to look
at it then? Sometimes it will go for an hour or so
with no noise. 

Tina

Add Attachment
Jessie Bergantinos Jan 07, 2016 08:42 AM
****This is an email****
My computer, WOU#20130726[Edit Inv], has started making a
funny noise when I have a CD playing in the disc
drive. It does it intermittently throughout the
day. To make it stop, I have to stop the CD, take
it off, reset it and then start it again. It will
sometimes go for up to an hour without making
noise and then the noise starts up again. Is there
something that I can do other than stopping and
starting it to make it quite? Or can someone come
over and take a look at it. I am in Academic
Advising, APSC 401.

Thanks,

Tina
Add Attachment