Service Request Ticket - # 59037

Service Request Information

CONTACT Name Clark, Susan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 07, 2016 01:14 PM
Department The Research Institute Phone 89270
Location Email clarks@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150135[Edit Inv] (opens in a new window) Bldg/Room COT
Service Tag C3W3162 Description Dell Latitude E6540 Laptop, i7-4810MQ,(Quad2.8GHz)
Serial No. C3W3162 Location student worker

CPU Intel core i7-4810MQ(2.8GHz quad core, 6M cache)


OS Windows 10 Enterprise 64bit Software Microsoft Desktop Education-(EES) OFFICE for WIN xxxx2015004715, TRANSFERRED to Amanda Allen-Adobe CC2015 desktop apps for NAMED user SEPT2015(order#8666) CANCELED ADOBE CC RENEWAL MAY2017 DO NOT ADOBE RELOAD SOFTWARE; Adobe Acrobat DC (Pro)subscription from XXXX201700006551 serialized desktop OCT2017 SR65342; Camtasia v9.1/Snagit 2018(v18) bundle VISA2017006977 Order10251;
TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact bidahor13@wou.edu 88925

Tracking

Entered by Date Memo
Babatunde Idahor
Email

Public
Entered by Date Memo
Babatunde Idahor Jan 08, 2016 12:12 PM 
Status changed from (1) Pending to (5) Completed
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Babatunde Idahor Jan 08, 2016 12:12 PM 
Installation is complete. Adobe CC is registered 
and working.
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Kyle Arthenayake Jan 08, 2016 09:44 AM 
****This is an email****
Still not able to access the Adobe products
through this invitation. It returned the same sad
face stating that We're Sorry!
This invitation was already accepted. If you feel
you've reached this message in error, please talk
with your IT administrator and ask them to
reinvite you.

Susan
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Babatunde Idahor Jan 07, 2016 05:05 PM 
We had to send in another Adobe request from 
Tricia to be accepted.
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Babatunde Idahor Jan 07, 2016 03:33 PM 
Task reassigned to Babatunde Idahor.
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Katie Halvorson Jan 07, 2016 01:14 PM 
When she tries to use Excel and Adobe Pro, it says
the trial has expired and doesn't let her use it.
 She needs this to be updated and working.

She is around today 330-5 today.
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