Service Request Ticket - # 59040

Service Request Information

CONTACT Name Harding, Julie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 07, 2016 02:50 PM
Department VP Academic Affairs/Provost Phone 88807
Location Email hardinj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20121220[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Apple MacBook Pro 13 inch (Intel Core i5 2.5GHz)
Serial No. C1MKV1T6DV30 Location Going to PDR

CPU intel Core i5(2.5GHz Dual-core


OS MAC OS X 10.8 (Mountain Lion) Software MS Office 2011 Std for MAC from P0090649,[TRANSFERED from W#20091006- Adobe CS6 Design&Web Premium from P0090339], Adobe Photoshop Lightroom 5 MAC from P0095735; Adobe Acrobat Pro XI(annual subscription) XXXX2014004507 SR56413

Wired NIC 10:DD:B1:DA:1E:36


Wireless NIC 88:1F:A1:1F:9A:D0


Bluetooth NIC 88:1F:A1:1F:9A:D1

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact bidahor13@wou.edu 88925

Tracking

Entered by Date Memo
Babatunde Idahor
Email

Public
Entered by Date Memo
Babatunde Idahor Jan 08, 2016 01:07 PM 
Status changed from (1) Pending to (5) Completed
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Babatunde Idahor Jan 08, 2016 01:07 PM 
16GB kit of Ram (8GBX2) installed on macbook with 
wou#:20121220[Edit Inv].Also, invoice was signed-off by 
user.
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Babatunde Idahor Jan 08, 2016 12:25 PM 
Task reassigned to Babatunde Idahor.
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Sarah Pettigrew Jan 07, 2016 03:03 PM 
Task reassigned to UCS Tech.
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Sarah Pettigrew Jan 07, 2016 02:50 PM 
NEW EQUIP SETUP: A 16GB kit of Ram (8GBX2) needs to be installed 
in W#20121220[Edit Inv]. The laptop is in APSC413 with Julie Harding. The 
RAM is on the counter across from the storage shelves in ITC 008.
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