Service Request Ticket - # 59049

Service Request Information

CONTACT Name Palmer, Tina L.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 08, 2016 11:12 AM
Department Student Success & Advising Office Phone 88732
Location Email palmert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20090481[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 3600DN Monochrome Laser Printer
Serial No. MHB859316 Location PDR

Model 3600/DN Hostname aa-aalc.wou.edu/aa-aalc
Notes 40ppm, PS3, 128MB Memory Network Print, Duplex 110V, extra 500 sheet feeder on same orderPRINT MAINT: Fuser #126N00324 V2013003992& Feed Roller #022N02187, Mea Unit Pick Up Housing #022N02177, 3635Mfp Mea-Unit_Holder Pad #019N00947 V2013003996 SR53561MAY14, JC90-00932A Cassette Pickup Roller & JC97-03249A Separation Pad V2014004254 & Pickup Roller Large Capacity Feeder #A2035(Samsung JC97-02233A)V2014004269 NOV14SR55238; Fuser Maint. Kit, 110V V2014004497 SR56345MAR15 IP: 140.211.64.46 Ink/Toner Refill

Wired NIC 00:00:AA:BD:54:01

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact jyoshikawa11@wou.edu 88925

Tracking

Entered by Date Memo
Jonathan Yoshikawa
Email

Public
Entered by Date Memo
Jonathan Yoshikawa Jan 11, 2016 12:53 PM 
Status changed from (1) Pending to (5) Completed
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Jonathan Yoshikawa Jan 08, 2016 01:45 PM 
changed paper setting to plain paper.
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Megan Thibeault Jan 08, 2016 12:10 PM 
Task reassigned to Jonathan Yoshikawa.
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Shandelle Plasker Jan 08, 2016 11:12 AM 
When they go to print the printer says "put on 
envelope in tray 2. After a few minutes the 
error will go away and it will print normal or 
if they press the red button on the printer it 
will also start to print.
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