Service Request Ticket - # 59060

Service Request Information

CONTACT Name Walczyk, Kevin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 08, 2016 04:50 PM
Department Creative Arts/Music Phone 88274
Location Email keveli@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20150206[Edit Inv] (opens in a new window) Bldg/Room APSC 228
Service Tag Description Apple MacBook Pro 13-inch w/ Retina Display
Serial No. C02QKD3BFVH7 Location Kevin Walcyzk, TT faculty replacing W#20080373

CPU Intel Core i5(2.9GHz dual-core, 3MB L3)


OS MAC OS X 10.11 (El Capitan) Software Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715; Apple Logic Pro from Music Dept license; Adobe CC2015(named user) JAN2016

Wireless NIC AC:BC:32:B2:D8:11


Bluetooth NIC AC:BC:32:B2:D8:12


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact jyoshikawa11@wou.edu 88925

Tracking

Entered by Date Memo
Jonathan Yoshikawa
Email

Public

Entered by Date Memo
Jonathan Yoshikawa Feb 11, 2016 02:15 PM
Status changed from (7) Waiting for Contact to (5) Completed
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Jonathan Yoshikawa Feb 04, 2016 02:51 PM
Priority changed from (2) High Priority to (4) Moderate Priority.
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Jonathan Yoshikawa Feb 01, 2016 12:31 PM
VM to schedule
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Jonathan Yoshikawa Jan 29, 2016 02:54 PM
Status changed from (2) Scheduled to (7) Waiting for Contact
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Jonathan Yoshikawa Jan 28, 2016 01:26 PM
Status changed from (1) Pending to (2) Scheduled
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Jonathan Yoshikawa Jan 28, 2016 01:26 PM
Priority changed from (3) Priority to (2) High Priority.
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Babatunde Idahor Jan 27, 2016 01:19 PM
Task reassigned to Jonathan Yoshikawa.
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Babatunde Idahor Jan 27, 2016 01:19 PM
Scheduled for 9AM or 12 noon on Friday.
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Babatunde Idahor Jan 25, 2016 04:44 PM
Checked-in with Kevin at at 12noon. He wasn't 
available.
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Babatunde Idahor Jan 20, 2016 12:05 PM
Checked-in with Kevin at his office.He wasn't 
available.
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Babatunde Idahor Jan 20, 2016 11:57 AM
Task reassigned to Babatunde Idahor.
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Jonathan Yoshikawa Jan 19, 2016 04:01 PM
Task reassigned to UCS Tech.
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Jonathan Yoshikawa Jan 19, 2016 04:01 PM
****This is an email****

I'm not here as much this term because of some 
release time, but I can usually make the noon 
hour on Mondays or Wednesdays for the Logic 
download. Let me know if that works or not.

Also, you called about downloading the Adobe 
Creative Cloud applications, but I have already 
downloaded all of those that I currently need 
and it all downloaded beautifully!! Tricia gave 
me the instructions so I used them last week to 
download. So you can go ahead and close that 
request.

Thanks for your help!
-KW

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Tricia Flaherty Jan 15, 2016 02:52 PM
looks like he has accepted Adobe invite as of this
morning :) 
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Jonathan Yoshikawa Jan 15, 2016 02:30 PM
left VM.  asking availability.
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Jonathan Yoshikawa Jan 12, 2016 03:14 PM
Task reassigned to Jonathan Yoshikawa.
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Tricia Flaherty Jan 12, 2016 11:09 AM
as of this morning Kevin still has not accepted
the Adobe Invite I sent on 1-8-2016 so when you
help him with Logic can you also get him to accept
invite and show him how to get logged into Adobe
CC desktop( I have a copy on T:drive if he has not
installed it yet- location of Adobe CC
Desktop installer: T:\Adobe
CCE\CCEPackages\CC2015\CreativeCloudInstaller.dmg )
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Ruby Tidwell Jan 11, 2016 03:08 PM
Left VM for availability
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Ruby Tidwell Jan 11, 2016 11:00 AM
We figured out Logic Pro X on SR 58177; the
indicated package on the T: works.
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Tricia Flaherty Jan 08, 2016 04:52 PM
he is also been sent an invite to become a named
user of Adobe CC2015 so he may ask for help with
that but he must accept email invite and then
install Adobe CC desktop, sign in with his Adobe
ID and then download the programs he desires. 
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Tricia Flaherty Jan 08, 2016 04:50 PM
This software was previously distributed via Munki
but was installed in Midi Lab this summer, not
sure if it is available via JAMF or other method
now, John Rushing indicated that Ruby might now
more.  package file and license ifno can be found
at: T:\5. Mac Software\Apple
Logic\LogicProX_MUSIC_Dept25user_license
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